Dispatch Coordinator
CurrentManage/receive each work request in a timely manner and double check spelling , community and contact information using property sheets and email sources from each property managers communitiesMap route distance to calculate mileageIdentify and escalate priority/safety problem work requests to maintenance team in a timely and effective manner when necessary and appropriate Create/Update each maintenance technicians schedule 24-72 hours in advance. Notify… Show more Manage/receive each work request in a timely manner and double check spelling , community and contact information using property sheets and email sources from each property managers communitiesMap route distance to calculate mileageIdentify and escalate priority/safety problem work requests to maintenance team in a timely and effective manner when necessary and appropriate Create/Update each maintenance technicians schedule 24-72 hours in advance. Notify technicians or property managers of important changes and statuses as needed.Contact homeowners/HOA members to schedule appointment for indoor and specific outdoor maintenance work, and gather any missing or incomplete information about the nature of the request and contact information/photosReport to supervisor(s) daily with copies of maintenance team scheduled routes & appointments with most cost effective routed mileage from multiple home addresses.Schedule team meetings and truck inspections/ oil changing and misc appointments or pick up times.GPS cross check each technician with scheduled community during appointment time or routes periodically throughout the work day.Understand basic knowledge of common property industry repairs/prices and services permitted by maintenance team approved by HOA.Scheduled appointments and crated work orders via phone/email with all HOA members and board presidents Managed and scheduled work order requests through MHelpDesk software for received by dispatch by urgency,date requested, service type timeframe , customer and property manager requested dates. Show less