Grace C. Email & Phone Number

Memphis, Tennessee, Us

Memphis, Tennessee, Us

-Provide end-user business support -Execute manufacturing projects- Work with the business to define objectives, scope, resource and other requirements based on both user needs and a thorough understanding of business and industry requirements-Serve as the liaison to the business and IT groups to coordinate the delivery of information technology solutions and support to the business-Compose functional and technical specifications outlining the necessary changes to business operation/process and/or applications-Perform functional process analysis, design, and testing of applications-Ensure business' needs are being met and that assignments are delivered on time by participating in project/planning meetings and communicating regularly with the team and appropriate managers, keeping project delivery cost to a minimum -- Conduct training/develop training materials for information technology solutions to business users as needed - Interact with internal and external customers to better understand capabilities to exchange valued information and act accordingly

Memphis, Tennessee, Us

-Plan and support the integration of technology into UTHSC business processes and train users on the appropriate use of these applications-Work with customers to map business processes, identify needs, and facilitate requests-Translate business requirements into technical terms and articulate complex IT concepts tousers-Work directly with Application Development to plan the implementation and testing of in-house developed applications-Collaborate with users to identify features of the supported applications that would be most useful for specific issues (i.e. HIPAA-protected research data collection, encrypted file sharing, document indexing, HTML content editing, etc.)-Develop learning resources for supported applications (e.g., websites, audio/video, written tutorials, FAQ, etc...) to be accessible via computers or mobile devices-Design and implement end user training on vender hosted and in–house developed applications-Interface with other groups within the Information Technology Services organization to ensure appropriate communication for server and application updates/upgrades-Collaborate with Information Technology Services colleagues to proactively identify potential issues, address actual issues, and resolve problems-Conduct application testing, research new technology, and participate in the application selection process -Provide support for installation, testing, maintenance, administration and daily operation of vendor supported and in-house developed applications-Front-end administrator of SharePoint, Xythos, e2Campus, Nolij, Qualtrics, OUCampus and other in-house developed applications across the campus; monitor system usage and prepare reports to include user management and disk usage-Create complex eForms with auto-population from multiple database pulls and backend system authentication as well as incorporating logic, value recoding, workflows, reports, and basic statistical analysis.

Memphis, Tennessee, Us

-Served as the front-end administrator for Microsoft SharePoint, Xythos, Qualtrics, and Nolij-Designed and coordinated training and support for Microsoft Office, Adobe Connect, Adobe Presenter, Xythos, Qualtrics, and Nolij-Delivered one-on-one custom training, online learning modules and weekly classroom training to faculty, staff, and students-Provided support for installation, testing, maintenance, administration and daily operation of vendor supported or in-house developed applications. -Collaborated with users and UTHSC units regarding the effective use of applications within their organizations and identified features within the supported applications that are most useful for specific issues-Created and led the Computer Basics Training Initiative designed to increase computer literacy of the UTHSC faculty and staff-Developed learning resources in various formats accessible via computers or mobile devices (e.g. face-to-face classes, online training via audio/video recordings, screen captures with additional written narrative, and user manuals)-Interfaced with Information Technology Services to ensure appropriate communication of server and application updates and maintenance, as well as integration of applications with other university systems supported by ITS-Conducted application testing, research new technology, and participate in the application selection process-Participated in cross training of other hosted applications and in the routine system maintenance for other hosted applications -Served as secondary front-end user support for other applications supported by the other members of the Educational Technology Team-Worked with appropriate personnel to make system updates and changes to improve performance and enhance user experience -Performed troubleshooting and resolved both technical and user issues in areas of training focus-Created publications and advertisements for the Educational Technology team.

-Oversaw all IT functions and technical support and served as a consultant for other schools within the Diocese of Memphis-Supported and provided troubleshooting for all of the computing applications, systems, and web-based technology-Provided support for installation, testing, maintenance, administration, and daily operation of vendor supported and in-house developed applications -Consulted with administration, faculty, staff and students to create a 5-year technology plan based on the needs of the users as well as the available resources-Formulated and defined application/system scope based on analysis of business and user needs and requirements-Maintained the integrity of application software and associated databases to include: application performance testing, capacity and resource planning, migration planning for application upgrades, maintaining disaster recovery documentation, and daily system maintenance to ensure compliance with disaster recovery objectives-Performed troubleshooting and resolved both technical and user problems-Participated in the routine maintenance of database, web, application, and collaboration services-Provided analysis and recommendations for policy and procedures and/or changes to supervisors-Managed, maintained, and upgraded the school’s Windows server; email system; web filter; DHCP server, wireless network, and security camera system -Managed all technical projects including planning, research, testing, and implementation-Installed and configured applications, peripheral devices, wireless and wired Internet services, audio-visual equipment, and network computers (Windows, Apple, and Ncomputing stations) -Educated students and fellow staff members on how to use technology-Created and administered how-to workshops for all Diocesan employees on best practices of technology usage-Managed multiple projects on strict deadlines and tight budgets.-Created publications and designed and edited school website

-Oversaw and maintained the Windows server as well as all audio-visual equipment-Proactively resolved technical problems that faculty, staff, and students were experiencing with computers, scanners, printers and other devices, including debugging software-Installed and updated software and hardware-Managed the configuration of all PC systems -Built and maintained a database of student test scores-Served as Technical Administrator for the Accelerated Reader Program and the Parish Data System-Taught students computer technology, art, and Spanish-Trained students and staff members on how to use computers, scanners, printers and other devices-Designed a number of marketing communication materials, including brochures, newsletters, pamphlets and special event programs, and also designed the school logo-Photographed student and staff portraits as well as all special events, many of which were published in the Commercial Appeal, Memphis’ daily newspaper, as well as in Diocesan publications

London, England, Gb

Education record

Ba, Spanish