*Track overall program success including ongoing strategy enablement, product education and training *Improve and develop new and creative ways to approach a project that impacts our customer's success across all segments and regions*Own the development of business program strategy including supplier segmentation analysis, roll out and communication plans*Program Manager responsible for cash management and invoicing growth, driving positive results and ensuring customer success*Grow Working Capital through early payment optimization Strategies including Supply Chain Financing & Dynamic Discounting*Upsell customers on additional products and services*Enhance the Customer relationship. Ensure an ongoing strategic partnership, alignment of strategy, and visibility to any account risk and a mitigation plan.

* Drove execution of overall product strategy and created an exceptional customer experience* Internal and external SME for the Business Bill Pay solution*Created and executed plans to deliver product solutions that meet external customer needs and address existing gaps* Delivered product presentations and demos to key Financial Institution stakeholders and their business customers* Worked with and coached Financial Institutions to drive commercial customer usage and loyalty of the product* Drove the implementation of the product by ensuring operational teams have a deep understanding of the product.* Developed product road maps to deliver robust product features and benefits* Commercialized the product in partnership with Sales, Training, Marketing, Operations, Legal and PR to ensure seamless delivery of the product* Maintained pipeline to ensure revenue expectations are met* Worked closely with Financial Institutions to drive their customer acceptance* Wrote Use Cases to articulate product features and functionality

Responsible for growing customer base revenue and volume throughout the United States. Developed strategies to drive volume for add-on products such as; ACH, Prepaid Card, International Payments, Check 21, Gift and Loyalty, Mobile solutions and cross-sell accounting software.* Developed account management program, including client experience, marketing plan to generate traffic and customer strategies* Cultivated a portfolio of commercial customers to uncover new opportunities and grow pipeline* Lead a team of Account Managers that oversee a portfolio of 20k+ commercial customers* Collaborated with key functional groups to create a seamless experience for the customer* Developed strategies to maximize profits from customer base, products include; ACH, Prepaid card, Check 21, Mobile, Gift and Loyalty, Credit Card processing and 3rd party partner products* Part of journey mapping team to ensure optimal end-to-end client experience across product delivery, support and client communications* Delivered product demonstrations as needed* Ensured customer renewal and growth

* Responsible for the strategic direction of software-based payment management solutions* Developed evolution of payment applications, including strategies for new product development* Created business cases, execution of upgrades and enhancements according to the strategic product roadmap and deployment of product initiatives* Developed requirements for cloud and on premise payment solutions* Partnered with vendors and customers for release and continued sales of payment applications* Delivered product demonstrations as needed* Subject Matter Expert on payment suite of products

Account Executive / Vice President Charged with managing and up-selling additional payment programs and technology enhancements (Enterprise Spend Platform – a Commercial card & expense management software application) to a portfolio of middle and enterprise market commercial card clients. Called on and met with clients’ senior and C-level decision makers. Managed clients’ program profitability and orchestrated implementation phases of expense management software. Key measurables were: program spend/volume; customer profitability; retention; and overall client satisfaction. Position required advanced communications skills. •Implemented Travel & Expense Management application and policies for client portfolio•Portfolio consisted of hospitals, municipalities, education, retail and Fortune 500 companies•Part of team that transitioned over 600 clients to new expense technology •Premier Performer in 2007, 2008 and 2009•Grew Program spend by over 55%*Charged with managing and up-selling additional payment programs and technology enhancements to a portfolio of middle and large market commercial card clients *Managed clients’ program profitability and orchestrated implementation of cloud based expense management software*Trained organization’s cardholders on use of product*Coached commercial card clients’ at senior and executive-level on their card program and strategies to grow their program•Promoted to Vice President from Assistant Vice President in 2008*Completed requests for proposals for Purchasing and Corporate card programs•Advanced User: Excel, Word and PowerPoint

Account Manager / Sales Associate* Sold strategic software and hardware to senior-level decision-makers of financial institutions. * Maintained and built client relationships which maximized cross sales and recurring revenue opportunities. * Provided consultative and solution selling strategies to clients in need of electronic document management and workflow applications. * Produced monthly marketing programs to increase awareness of products* Established successful account relationships Division: CBS Analyst* Supported Windows Based Customer Relationship Management and Teller Front End System. * Maintained high level of client service and quality and increased relationship with customers. * Resolved client issues in a fast and effective manner. * Tested software to ensure accuracy before going to client base.

* Trained upper level management on use of Product and Document Capabilities (Windows Based CRM and Teller Front End Systems.). * Presented front end product to CEOs and Bank Presidents. * Customized software to meet customer’s operational requirements. * Led meetings with C- level executives to review cost savings and income findings. * Defined new business opportunities to increase income and decrease customer expenses through detailed analysis and historical market trends.* Implemented training programs to ensure maximization of cross-sell opportunities by utilizing bank system. * Analyzed bank’s current policies and procedures in order to enhance operational efficiency and effectiveness • Educated senior management and staff of multi-billion dollar banks on the functionality of software to improve efficiency• Customized training manuals to meet customer needs