Grace S. Email & Phone Number

New York, Us

As a Business Success Manager at Fiverr, I foster robust and enduring client relationships, ensuring the retention and expansion of Fiverr's esteemed business accounts. I pinpoint high-growth potential buyers, enrolling them in specialized high-touch programs while identifying and capitalizing on opportunities for enhanced retention. Collaborating closely with global team members, I drive the execution of high-touch initiatives, contributing valuable insights and feedback to core product and marketing processes. Trusted as a reliable partner, I guide clients on optimal product utilization, demonstrating solutions and providing hands-on onboarding. Through consultancy, matchmaking, and project management, I ensure clients' business needs are met.

New York, Us

Led the establishment of Fiverr's comprehensive training and knowledge department as the CS Training and Knowledge Specialist. Pioneering a holistic approach, I identified company-wide training needs, orchestrated new hire and continuous education programs, and conducted workshops and lectures. My role was crucial in maintaining our internal knowledge base and curating a dynamic training curriculum within our Learning Management System. Through a collaborative approach, I ensured that training materials were up to date with the latest product releases, facilitating seamless onboarding and professional development for Fiverr's dedicated customer support team.

New York, Us

During my brief tenure as Shift Manager at Fiverr, I steered the daily operations of the customer support team, ensuring smooth customer interactions and issue resolution. I fostered a cohesive and motivated team environment, enabling us to consistently exceed performance metrics. My role required swift decision-making and resource allocation to handle escalated issues while streamlining processes and optimizing productivity. Through effective leadership, I contributed to the creation of a dynamic and solution-oriented customer support ecosystem.

New York, Us

Joining Fiverr as a Customer Support Representative during the pandemic, I provided frontline assistance through ticket management and chat interactions. My proactive approach and dedication led to a swift progression within the team. I undertook mentoring responsibilities, actively contributed to the development of our internal knowledge base, and subsequently transitioned to a role as a trainer. This paved the way for a full-time role as a trainer, where I played a pivotal role in shaping our training department for the broader customer support team.

Hollywood, Ca, Us

In my role as an Admissions Representative at the Los Angeles Film School, I expertly guided potential students to tailored educational solutions, leveraging consultative sales techniques. By nurturing strong interdepartmental relationships, I ensured a seamless customer journey from initial inquiry to enrollment. My sharp attention to detail and ability to thrive in a fast-paced environment enabled me to consistently surpass monthly registration targets. Utilizing CRM systems, I effectively managed active contacts to support prospective students in making informed decisions.

Orlando, Fl, Us

As a Sales and Business Development Representative at Gravitational Marketing, I acted as a dedicated client resource while identifying strategic opportunities for business growth. My collaboration with internal agency peers facilitated the creation of innovative solutions that generated leads and drove business progress. I achieved impressive revenue generation, surpassing monthly goals by over 400% within the initial two months of a product's release. Through a combination of face-to-face and electronic interactions, I established enduring relationships with clients and partners, contributing to the company's sector-leading position.

Burbank, Ca, Us

At The Walt Disney Company, I excelled as an Advance Sales Associate, nurturing client relationships to create leads and drive revenue growth. My expertise resided in managing client expectations and effectively conveying the benefits of Disney Vacation Club. Independently managing personal sales objectives, I demonstrated adaptability and self-direction, consistently achieving results that positioned me as a top performer.

Burbank, Ca, Us

In my role as a Sales and Marketing Intern at The Walt Disney Company, I immersed myself in sales and marketing initiatives, contributing to projects and learning about effective strategies for client engagement. My internship equipped me with valuable insights into the intersection of sales and marketing, complementing my subsequent roles in the field.