Financial Services division head and oversees both Sponsored Programs and Accounting department operations. I also oversee systems improvements projects, compliance and audit, and risk management.

Auxiliary liaison, CSUN's Business Continuity group.

Research & Sponsored Programs at TUC handles the sponsored programs administration of externally funded grants and contracts awarded to California State University Northridge. - Manage a team of analysts and administrative staff and responsible for overseeing the day-to-day operations of the post-award fiscal and compliance administration- Hires, trains, supports and evaluates performance of the staff- Directs the preparation of monthly/quarterly/final financial reports for granting agencies as well as checking monthly accounts receivable report- Participates and advises in the development and implementation of policies and procedures, compliance programs, and training programs for staff and the research community in all facets of post-award grants management.- Works closely with federal and state auditors to provide information and answer questions for audit compliance reviews conducted by both external and internal auditors.- Creates (electronic) solutions to improve systems and processes to better serve Principal Investigators and Research Administrators.

- Managed my clients' telecommunications accounts by checking inventory, supervise orders, implement orders, answer all client questions and other tasks requested by the client that are part of the statement of work (SOW).- Was the primary contact person for all client escalations, including outages after office hours and weekends- Was responsible for projects, such as RFP/RFQ and other special tasks from clients that are outside the SOW.- Provided all clients' monthly reports.- Attended and/or facilitated client and vendor meetings.- Managed members of my client's Network Control team.

I started as a Billing Analyst on October 2009 and became a Senior (Billing) Analyst two years later. On February 2013, I was promoted to Client Account Specialist. As an analyst/specialist, I handled about $935K monthly telecommunications expenses for my clients and provided them significant savings from vendor billing disputes. On my last year in our wireline department, I processed approximately 1,000 invoice and received more than $200K of total credits from disputes.I was known to provide accurate and detailed information to my clients as well as to my clients' vendors. My strengths included validating rates by checking contracts and service guides (specifically AT&T), submitting my disputes to the appropriate group, and maintaining excellent vendor-client relationship.My responsibilities include:- Review and approve all telecommunications invoices for my clients to ensure that charges are accurate, allocated properly and conform to the contract guidelines.-Review and approve other Wireline Billing Analysts' invoices before they are sent to the clients.- Research billing errors and misapplied payments and submit billing disputes and payment investigations to the vendors.- Recommend and implement plan and feature changes for wireline/wireless services that reduce costs and yields savings for our clients.- Create and send accrual analysis reports to the clients.- Handle termination of services, creation of new accounts and other service support requests and special projects.- Order telecommunications services for our clients' employees/users. Services such as voice and data, calling cards, audio and web conference accounts.

The TUC Sponsored Programs department handles the post-award administration of grants and contracts awarded to California State University, Northridge. During my employment, the department managed about 200 sponsored projects annually.- Reviewed and approved disbursement for all sponsored projects to ensure compliance with campus and granting agencies’ policies and regulations.- Created invoices, followed-up on payments and prepared financial reports to granting agencies.- Advised and trained for Principal Investigators/Professors and their staff on fiscal management of sponsored projects.- Reviewed internal business processes and developed proposals for improvement.- Managed and updated the department’s website on a daily basis.- Participated in audit preparation and assisted during audits.

Licensing department handles all facilities & room rentals (including filming requests), trademark and licensing for California State University, Northridge (CSUN). - Assisted the Associate Director of Administrative Services in special and construction projects in the campus.- Developed, coordinated and implemented the Department’s marketing strategy program.- Created, reviewed and closed filming and licensing agreements.- Worked as a Campus liaison for outside organization events.- Prepared and updated reports and presented financials to management.Special projects: -Coordinator of several motion pictures, commercials and music videos filmed at CSUN.-Project Leader for ordering fixtures for Arbor Court, a food place in California State University, Northridge (CSUN).-Project Coordinator for the creation of University Licensing website (www.csun.edu/licensing).-Coordinator of the "Annual Licensing Thank You Breakfast".

- Front desk receptionist and switchboard operator.- Entered purchase orders for grants, research and endowments into the financial system.- Balanced and reconciled purchase orders amount with invoices.- Received and logged receivables.- Stamped and sorted incoming and outgoing mails on a daily basis.

Clerk/Administrative Assistant for Juniors, Updated and Children's shoe buying offices.

Merchandise Information System/Advance Shipment Notice clerk.