Graceson Richard Email & Phone Number

Alpharetta, GA, US

A Large scale project, managing a team tackling intricate detail driven requests from business while planning the overall roadmap to projects with longer timelines and collecting necessary artifacts and documenting through confluence. -Security Scans on Code -AEM Content changes -Confluence documentation for further Analysis -Present to business -Team.

Atlanta, Georgia, United States

• While doing my Help Desk role I took on managing Developer and Infrastructure projects. Ensuring proper processes and timelines were met.
• implemented JSM helpdesk, managing access and permissions to all locations and executives resulting in streamlined workflows as well as a higher level of transparency from the field managers to IT to the executives.
• Developed standard operating procedures for on-site deployments, including Kiosks and Cashier Equipment.
• Introduced agile practices such as daily Scrum, Sprint planning, and sprint reviews for improved task completion and incremental deliveries.
• Oversaw new app releases, providing comprehensive patch notes and QA documentation.
• Coordinated team projects through bi-weekly Sprint planning for Infrastructure and Devs, ensuring steady workflow and organized tasks.

Alpharetta, Georgia, United States

Managed and directed multifaceted, long-term projects encompassing inventory expansion, including the introduction of new door styles and flooring selections for our retail locations. Orchestrated the training and task allocation for the entire floor sales team, establishing a dynamic synergy between customer interactions and the efficient purchase of our.