Grace Alvarez Email & Phone Number

Monterey, California, United States

• Responsible for managing store operations while leading team on sales floor.
• Adjusted scheduling and team coverage to meet store traffic needs
• Made quality decisions based on analytics, experience, and good judgement.
• Communicated retail vision and priorities to team through Daily meetings.
• Achieved timely assistance metrics resulting in high customer satisfaction.

San Diego, California, United States

• Led the development of a Localization Project Management Tools Program, optimizing workflows, automating tasks, and streamlining software localization projects.
• Successfully orchestrated the rollout of three innovative tools within a brief 2-month sprint, swiftly resolving critical bugs and introducing new automation capabilities.
• Established and nurtured cross-functional relationships, instituting a structured tool request process to ensure seamless collaboration across teams.
• Defined comprehensive strategies and resource allocations for Tool projects, adeptly managing multiple concurrent complex projects to successful outcomes.
• Collaborated extensively with engineering teams, content producers, and leadership, playing a pivotal role in troubleshooting software issues and prioritizing future development endeavors.

Monterey, California, United States

• Led Genius Bar and Operations teams, driving coaching, training, and feedback to enhance customer experiences and meet service goals.
• Leveraged GBI analytics and customer feedback to identify trends, improvement areas, and service opportunities.
• Developed strategies to optimize efficiency, including inventory management and store processes.

Cupertino, California, United States

• Support and secure MDM Platform.
• Perform root cause analysis on issues affecting wider systems at Apple.
• Develop processes, systems, and tools to improve end user quality of life.
• Application development including requirement prioritization and bug tracking.
• Create documentation for project priorities, policy payloads, scripts, and packages.

• Certified in MacOS and iOS Software troubleshooting and hardware repair.
• Demonstrated exceptional empathy and technical expertise in Genius Bar sessions.
• Provided mentorship to team by providing guidance and feedback.
• Partnered with leadership to improve customer journey to positively impact store.

• Provided technical support for iOS hardware and software.
• Excellent time management and multitasking skills with 15 min session duration.
• Increased customer ownership by presenting product solutions vs. repair options.

• Directed daily operations of the art department and analyzed workflow.
• Established priorities, developed standards and set deadlines.
• Designed products and packaging to fit product and vendor specifications.
• Interviewed, hired and trained staff on the use of graphics programs.
• Provide administration support for systems including server and workstation upgrades, backup monitoring, and user account setup.
• Regular maintenance and implementation of printers.

Bachelor'S Degree, Computer Science

Course highlights: focus on making people’s lives better through technology, problem-solving real-world challenges and design the steps.

Associate Of Arts - Aa, Multi/Interdisciplinary Studies

Course highlights: Networking protocols, operating systems, office productivity, business information, and design