Grace Alvarez Email & Phone Number

San Diego, Ca, Us

Monterey, California, United States

• Responsible for managing store operations while leading team on sales floor.• Adjusted scheduling and team coverage to meet store traffic needs• Made quality decisions based on analytics, experience, and good judgement.• Communicated retail vision and priorities to team through Daily meetings.• Achieved timely assistance metrics resulting in high customer satisfaction.

San Diego, California, United States

• Led the development of a Localization Project Management Tools Program, optimizing workflows, automating tasks, and streamlining software localization projects.• Successfully orchestrated the rollout of three innovative tools within a brief 2-month sprint, swiftly resolving critical bugs and introducing new automation capabilities.• Established and nurtured cross-functional relationships, instituting a structured tool request process to ensure seamless collaboration across teams.• Defined comprehensive strategies and resource allocations for Tool projects, adeptly managing multiple concurrent complex projects to successful outcomes.• Collaborated extensively with engineering teams, content producers, and leadership, playing a pivotal role in troubleshooting software issues and prioritizing future development endeavors.

Monterey, California, United States

• Led Genius Bar and Operations teams, driving coaching, training, and feedback to enhance customer experiences and meet service goals.• Leveraged GBI analytics and customer feedback to identify trends, improvement areas, and service opportunities.• Developed strategies to optimize efficiency, including inventory management and store processes.

Cupertino, California, United States

• Support and secure MDM Platform.• Perform root cause analysis on issues affecting wider systems at Apple.• Develop processes, systems, and tools to improve end user quality of life.• Application development including requirement prioritization and bug tracking.• Create documentation for project priorities, policy payloads, scripts, and packages.

• Certified in MacOS and iOS Software troubleshooting and hardware repair.• Demonstrated exceptional empathy and technical expertise in Genius Bar sessions.• Provided mentorship to team by providing guidance and feedback.• Partnered with leadership to improve customer journey to positively impact store.

• Provided technical support for iOS hardware and software.• Excellent time management and multitasking skills with 15 min session duration.• Increased customer ownership by presenting product solutions vs. repair options.

• Directed daily operations of the art department and analyzed workflow.• Established priorities, developed standards and set deadlines.• Designed products and packaging to fit product and vendor specifications. • Interviewed, hired and trained staff on the use of graphics programs.• Provide administration support for systems including server and workstation upgrades, backup monitoring, and user account setup.• Regular maintenance and implementation of printers.• Evaluated the organization’s technology needs and recommended improvements, such as hardware and software upgrades.• Provided telephone support and remote assistance related to networking or connectivity issues.

Bachelor'S Degree, Computer Science

Course highlights: focus on making people’s lives better through technology, problem-solving real-world challenges and design the steps.

Associate Of Arts - Aa, Multi/Interdisciplinary Studies

Course highlights: Networking protocols, operating systems, office productivity, business information, and design