Grace Wells Email & Phone Number

Rancho Cordova, California, United States

> Delivering live and virtual trainings > Leading and supporting learning projects as needed

Rancho Cordova, California, United States

> Supervises Customer Operations functions to ensure work is completed within a timely and accurate basis.> Ensures all requests forwarded from Customer Operations or other internal departments are completed within required time frames.> Develops and implements goals around departmental or individual KPIs and competencies to ensure business unit and.

Rancho Cordova, California, United States

> Oversee and support the needs of multiple teams in a contact center atmosphere> Review Customer Service Representatives (CSRs) electronic, telephone, and written inquiries to coach and develop CSR processes > Monitor and report on all key performance indicators (KPIs), including CSR status, and schedules for tracking efficiency> Alert supervisors and.

Rancho Cordova, California, United States

> Respond to, investigate, and resolve formal complaints brought up by plan members, service providers, and regulatory agencies.> Ensure all customers' concerns and questions are handled in a manner that adheres to State and Federal Regulations.> Support regulatory and compliance reporting by maintaining a management operating system to guarantee that the.

Rancho Cordova, California, United States

> I was selected to be a part of a dedicated team that focuses specifically on our state and federal Medicare and Medicaid groups.> To transition to this team, I have expanded my knowledge from Delta Dental’s commercial PPO policies, and have become well versed in our HMO business line.> This team holds itself to higher standards to meet and exceed the.

Rancho Cordova, California

> After 6 months of being a full-time employee with Delta Dental, I was given the opportunity to promote to a Level 2 Representative - furthering my responsibilities when assisting our members and providers with their requests.> This role focuses more on how and why the claims are processed, or denied, as they did. Rather than reading benefits back on a.

Rancho Cordova, California

> The sole purpose of this role is to provide service to both our members and our contracted providers, in a call center atmosphere.> This role requires significant attention to detail – relaying benefit information requires a close eye to all of the details present. When relaying details on a member’s policy, it is crucial to examine and present the.

Placerville, California

> Customer Interaction — Customer connections are seen as a top priority to Starbucks Partners (employees), creating a warm and welcoming environment for anyone in our store> Team Management — Being a supervisor at Starbucks requires being able to manage a team of up to 10 people at one time; analyzing skill sets and making judgment calls.--- Being able to.

Orlando, Florida Area

Out of the many that applied, I was accepted to take part in the Disney College Program; immersing myself in such a huge company, learning to master the pinnacle of customer service. The program was eight months long, and I spent that time learning how to create the world-renowned Disney magic. > Quick Service Food and Beverage — Food preparations that.

El Dorado Hills, California

One of Nugget's highest focuses was creating a welcoming atmosphere for all of our guests. I worked in their full service deli department, surrounded by trained chefs, preparing high quality foods, and holding those products to health code standards, all while meeting the needs of all of our guests.I was promoted to become the trainer of the department.

Bachelor Of Science - Bs, Management

Specializing in Human Resource Management

Associate Of Science - As, Social And Behavioral Sciences

Associate Of Arts - Aa, Business Administration