As the Lead Tech Support, I am mandated with leading the Support Team in offering timely and efficient tech assistance to drivers and customers for the Edencabs App.

Niebex is an application development consultancy for startups and companies; a full-stack development team focused on web and mobile app development, project planning, and enterprise IT solutions.As Operations and Admin Assistant at Niebiex, my responsibilities include:- Maintaining all office services by organizing office operations and procedures.- Managing the Support staff to ensure that all Public Spaces and office equipment were kept tidy, in order, and perfect working condition.- Managing the organization's Inventory via Sortly. - Take minutes and communicate agenda of the next meetings for all meetings.- Controlling all correspondences, including internal communications departmentally or dealing with phone and email queries.- I was the first contact of the company, meaning I delightfully greeted and welcomed walk-in guests/visitors at reception, and directed them towards specific areas among many other duties.

Good Health Fruits is a one-stop Fruits and grocery store with two shops around Kwa Ndege - Embakasi. My duties here were:• Managing personnel including planning schedules and Rota.• Managing stocks and inventory.• Handling all requisitions.• Handling the sales processes.• Receiving cash and preparing periodic financial statements.

Working in the very demanding Insurance Investigators industry, I undertook different administrative and secretarial roles which include:• Responding to inquiries both in-person, via phone, and/or email• Maintaining the organization’s client database and company schedules.• Receiving Client feedback including managing complaints.• Organizing office documents and files.• Writing and Compiling Investigation reports from the field.• Issuing correspondence on investigation progress to the clients.• Managing information flow between the admin and other staff.

At BRNIC, I had the first opportunity to engage within the Insurance world. My responsibilities included:• Managing all paperwork i.e., typing, printing, and distributing letters, memos, etc.• Running all necessary administration errands• Answering incoming calls, texts, and emails on behalf of the company• Maintaining the Company’s documents and files.• Recording meeting minutes• Assisting the reception and inquiries desk in receiving guests.