Grace Yang Email & Phone Number

Menlo Park, Ca, Us

· Redesigned the Facebook Gaming Partner Program, introducing a scalable social support strategy for 3,000+ partners and transitioning them from dedicated Partner Managers to a streamlined, resource-efficient model.· Spearheaded the management of a Facebook Group with 2,700+ global partners, fostering engagement, strengthening member connections, and addressing product-related issues proactively· Cultivated relationships with high-profile gaming partners, including StoneMountain64 (3.5M followers), by escalating critical concerns through appropriate channels and advocating for their needs in internal reporting· Orchestrated strategic partnership activations with Meta's product teams (e.g., Threads, Instagram, Gen AI, and Broadcast Channels) at events like PAX West and TwitchCon, driving product adoption and creator advocacy· Developed and hosted livestreams for Partnered creators to showcase new features in Meta's product suite, generating valuable feedback loops for internal product teams· Supervised a team of moderators to ensure all post requests were reviewed and addressed within a 24-hour SLA, maintaining high standards for community engagement and compliance

Palo Alto, California, Us

· Introduced a demo program that significantly reduced lead time for demos from three months to just 2-3 weeks, enhancing efficiency and accelerating customer engagement· Managed Wing’s inaugural design sprint as the program manager, guiding its strategic direction and developing a foundational framework for future design sprints across the organization· Collaborated with Marketing to drive brand awareness initiatives, securing Wing's presence at high-profile events such as Super Bowl weekend, the Waste Management Golf Tournament, and major tech conferences· Facilitated seamless collaboration among geographically dispersed teams across multiple time zones by coordinating tasks, streamlining communication, and ensuring timely project delivery· Led strategic planning meetings with executives, capturing key decisions and action items to ensure alignment, accountability, and progress on organizational priorities

Mountain View, Californië, Us

• Oversaw the day-to-day operational responsibilities of Stadia's official community channels including Stadia’s subreddit (113K+ subscribers), which is one of Google’s first company owned subreddits • Created Stadia’s official Discord server, which amassed over 2000+ members and evolved into a primary communication lane for the Stadia team• Managed relationships with 100+ Product Experts to provide scalable support across multiple community channel • Administered educational sessions with partners across Google to advise on strategic growth on Reddit and community spaces • Attended go-to-market meetings to help identify potential roadblocks in the communication strategy• Developed a partner program to effectively streamline and manage communications with 15+ external Stadia partners• Published a monthly newsletter covering product feedback and emerging issues receiving viewership from folks ranging Product Managers to VPs • Leveraged a strategic joint-partnership with Stadia Marketing to enhance brand loyalty. Efforts included creating a Superfan program from scratch and running Marketing activations

Mountain View, Ca, Us

• Organized quarterly awards trips for teams across the globe, overseeing budget management and negotiating agreements with external vendors• Coordinated logistics for team offsites, including venue selection, transportation, and on-site management, ensuring smooth operations and a positive attendee experience• Conducted thorough post-event evaluations, collected feedback, and generated insightful reports to assess performance, identify areas of improvement, and inform future events• Served as project manager for a team of 350+ people in the Network Infrastructure organization

Mountain View, Ca, Us

- Career Highlights -• Co-managing the @Chromecast (176K+ followers) and @MadeByGoogle (34K+ followers) Twitter accounts• Created and launched the social media help channels for Google Home• Quality assurance for new Google Home products• Directing the Chromecast and Google Home Help Forums product expert groups • Delivering product insights and quickly escalating them to the product team• Providing social media support for Chromecast, Chromecast Ultra, Chromecast Audio, and Google Home• Assisted in launching the "Chromecast Preview Program"

Mountain View, Ca, Us

- Career Highlights - * Managed 706 accounts with Annualized Revenue of $352,556 since April 2015* 34% average Google Apps Unlimited upsell rate* Maintained leading CSAT (Customer Satisfaction Score) of 98% through each quarter• Managed Partner University certification program for the entire Assist team and coached/prepared individual reps for the certification exam- Responsibilities -• Closed global sales throughout U.S., Canada, UK, and Australia, in addition to 40 other countries around the world. • Worked with sales engineers in piloting new revenue stream projects targeting B2C sales• Designed and executed quarterly program competitions in order to inspire excellent team performance• Worked with the inside sales and mid-level market sales teams to nurture enterprise clients- Side Projects -• Created graphics on photoshop for business presentations • Took and edited professional headshots for Google employees for their Google+ profiles

• Social media marketing consultant for South Korean startups in the Altos Business acceleration camp• Provided English to Korean translation for employees during meetings and Skype conferences• Developed marketing strategies and coordinated with business partners and investors in South Korea• Represented company at TechCrunch Disrupt, IBM Bluemix, and DLA Piper pitch competition• Hosted a conference in Seoul while on a business trip to South Korea

New York, Ny, Us

• Managed content for company’s three apps: Ranter (sports), Sizzle (celebrity gossip), and Just Sing It (karaoke)• Took charge of Content Management System and produced email blast campaigns• Interviewed and hired moderators from all across the nation• Designing and leading weekly competitions and sweepstakes.• Filmed and edited promo/demo videos to pitch to sports companies• Worked closely with the tech team and organized weekly QA sessions to expedite product development• Pitched cross-­promotion strategies that resulted in collaborations with A-­list celebrities like Lindsay Lohan and bluechip corporations such as Uber• Wrote copies for Facebook advertisements and memes for Twitter + Instagram accounts

Pasadena, Ca, Us

• Presided over lead developments and perform various administrative functions.• Conducted internet research for potential clients and pitched music to production companies.• Acquired hands-on experience in the artists and repertoire area.• Assisted music supervisor with creating a holiday playlist to pitch to the Disney network. Resulted in having Atrium Music become the key music provider for the 2013 Disney Christmas Day Parade.