Grace Ramos
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Grace Ramos Email & Phone Number

Deputy Manager at WNS
Location: Cainta, Calabarzon, Philippines 7 work roles
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✓ Verified Jun 2026 2 data sources Profile completeness 71%

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Current company
WNS
Role
Deputy Manager
Location
Cainta, Calabarzon, Philippines
Company size

Who is Grace Ramos? Overview

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Quick answer

Grace Ramos is listed as Deputy Manager at WNS, a company with 59246 employees, based in Cainta, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Grace Ramos.

Grace Ramos previously worked as Deputy Manager at Wns Global Network Services Limited. and Assistant Manager at Wns Global Services Sa.

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WNS

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Profile bio

About Grace Ramos

With over fifteen years of experience in the customer service industry, I am a passionate and dedicated assistant manager at WNS Global Services SA, a leading global business process management company. I have a strong background in quality assurance, quality control, and process improvement, and I strive to deliver excellence and satisfaction to our clients and customers. I am also a community leader at UniX Gaming, a DAO that empowers gamers to have a voice on how they want the landscape of Play-And-Earn to be.In my current role, I oversee the quality department that handles four lines of business, ensuring that the account is adhering to the client protocols and procedures. I partner with the operations team in creating clear and attainable actions that will result in improving surveys and quality scores. I also participate in weekly, monthly, and quarterly business reviews with the client. In my previous role as a community leader at UniX Gaming, I focused on growing the Play-And-Earn space, and supported multiple projects in the ecosystem that are designed to bring value to all of our gaming partners and community. I have developed and honed my skills in customer service, teamwork, leadership, communication, and problem-solving throughout my career.

Current workplace

Grace Ramos's current company

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WNS
Wns
Deputy Manager
Cainta, PH
Website
Employees
59246
AeroLeads page
7 roles

Grace Ramos work experience

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Deputy Manager

Wns

Cainta, PH

Assistant Manager

Current
Wns Global Services Sa

Quezon City, National Capital Region, Philippines

Jul 2022 - Present

Community Leader

Rizal, Calabarzon, Philippines

UniX Gaming is an ecosystem and a platform to onboard new GameFi projects into their own Metaverse. We are a DAO that empowers gamers to have a voice on how they want the landscape of Play-And-Earn to be.Focused on growing the Play-And-Earn space, we have multiple projects in the ecosystem that are designed to bring as much value to all of our gaming.

Jul 2021 - Jul 2022

Quality Assurance Quality Control Supervisor

Concentrix

Manila, National Capital Region, Philippines

-Responsible in overseeing the Quality Department that handles 4 LOBs. - Ensure that the account is adhering to the client protocols and procedures. - Partnering with the Operations in creating a clear and attainable actions that will result to improving surveys and quality scores.- Participate in Weekly, Monthly and Quarterly Business Review with the.

Jun 2014 - Jan 2022

Technical Support Specialist

-Responsible in providing exceptional customer services and technical assistance to the customer over the phone. - Assisting customer in troubleshooting cable issues and sending technician at home when needed,

Feb 2011 - Jun 2014

Team Leader

-Responsible in delivering exceptional services to customers over the phone. - Manage 15-20 Advisors, ensuring they are all equipped and knowledgeable in supporting the clients. - Conduct one to one coaching, create actions, attend meetings with the management and participate in Quartely Business Review.

Sep 2006 - Jan 2011
Team & coworkers

Colleagues at WNS

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FAQ

Frequently asked questions about Grace Ramos

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What company does Grace Ramos work for?

Grace Ramos works for WNS.

What is Grace Ramos's role at WNS?

Grace Ramos is listed as Deputy Manager at WNS.

Where is Grace Ramos based?

Grace Ramos is based in Cainta, Calabarzon, Philippines while working with WNS.

What companies has Grace Ramos worked for?

Grace Ramos has worked for Wns, Wns Global Network Services Limited., Wns Global Services Sa, Unix Gaming, and Concentrix.

Who are Grace Ramos's colleagues at WNS?

Grace Ramos's colleagues at WNS include Patricia G., John Mark Artiaga, Priyanka Buke, Ushan Aravinda, and Vinito Brown.

How can I contact Grace Ramos?

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