Grace Yuen Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

- Managed company sales reporting and forecasting of brick-and-mortar and digital channels achieving 100% YoY growth (pre-COVID), analyzing lead acquisition and conversion, sales pipeline, team productivity, and product category KPIs. - Established Brideside’s retail operations department, formalizing all daily operating procedures and store expectations for customer service, visual merchandising, and sales floor and back-of-house standards. - Managed a team of 6 sales managers and operations leads, and supported the hiring and training of 30+ associates with retail expansion from 3 to 7 locations. - Collaborated with Marketing and Merchandising on retail calendar, promotional strategy, digital and in-store messaging, and in-store events; and communicated related directives to stores teams. - Designed and analyzed daily, weekly, and monthly sales and KPI reporting for CEO and company leadership. - Executed 4 store expansion projects, which included real estate planning, store design and construction, maintenance vendor setup, FFE procurement and delivery, salesfloor and back-of-house set up, and new team on-boarding on company IT and operating processes. - Led brand strategic projects including launching a virtual styling program, in-store partnerships with wedding vendors, and a bridal try-at-home experience expanding omni-channel services.- Drove retail strategic initiatives including introducing a hybrid full-time/part-time staffing model and team-based selling commission structure for improved selling efficiency and cost reduction.- Managed store maintenance schedule, supplies procurement, and misc. expense approvals.

New York, New York, Us

- Managed global operations for partner accounts in 10 countries with 130+ locations, grossing over $150 million annually.- Analyzed sales reporting, led weekly sales meetings, and communicated monthly performance to senior and C-level executives. - Provided strategic relationship management and support to all licensing, wholesale, and partner accounts, collaborating with cross-functional teams, achieving +5% comp growth in licensing royalty earnings after previous decline.- Evaluated market entry strategies and onboarded 6 new partnerships, including T-Mall in China, Al Tayer in the Middle East, Liverpool in Mexico, John Lewis and Harvey Nichols in London, and FabFitFun in CA.- Oversaw real estate planning, marketing asset creation and distribution, and local event development and execution.- Organized seasonal market events and managed presentation of new collections.

Columbus, Oh, Us

- Managed flagship store grossing $22 million annually, with 18 managers and 200 part-time staff. - Performed business report analysis and store audits to set store KPI goals and action plans. - Executed profit maximizing initiatives, such as initiating region-specific marketing assets, product assortment including A&F's first Lunar New Year product capsule, and promotional events, and introducing new store recovery model, collaborating with HQ cross-functional teams.- Achieved highest internal audit score for operational excellence among all APAC stores.- Received talent retention award for developing management team and reducing turnover.

New York, Us

- Oversaw the opening of POLO’s first international flagship; led team of 16 sales associates and managers.- Established store operating standards; collaborated with regional merchant and visual teams on product feedback, inventory levels, and visual merchandising; and executed customer loyalty initiatives and PR events.

Columbus, Oh, Us

Launched first flagship store in Southeast Asia in 2011 grossing $20 million annually; hired and trained a team of 12 managers and 200 part time staff. Promoted from Boston to pioneer new store/market in Singapore. - Promoted as APAC’s first local District Manager in January 2014- Achieved a 4.92/5 customer experience score- Ranked 4th among flagship stores in YoY sales growth- Executed two cost saving tests providing feedback to operations team for roll-out to all flagship stores

Columbus, Oh, Us

Columbus, Oh, Us

Bachelor’S Degree, Economics, International Relations

Summer Course, Chinese