Grace Zhao Email & Phone Number

Australia

Surry Hills, New South Wales, Australia

Castle Hill, New South Wales, Australia

- Spearheading business development leads and projects to drive revenue growth and expansion in the UV water treatment market. - Developing strategic partnerships with key stakeholders to increase market penetration and brand awareness.- Collaborating via cross-functional teams in the identification of new business opportunities and the development of tailored solutions for clients.- Leading and implementing targeted marketing campaigns to promote and reinvigorate UV Guard’s brand and status in the market. - Providing technical expertise and consultation to commercial clients and residential customers, guiding them in the selection and implementation of UV water treatment systems.- Establishing and maintaining strong relationships with clients, ensuring high levels of customer satisfaction and retention.- Monitoring industry trends and competitor activities to identify areas for innovation and differentiation.- Collaborating with the product development team to enhance existing products and develop new offerings to meet evolving client and end-user needs, through packaging re-branding, marketing design and retail merchandise.

Sydney, New South Wales, Australia

- Exemplified creativity and entrepreneurial passion for self-directed learning through designing, handcrafting, marketing and selling polymer clay earrings via e-commerce. - Established B2B expertise in partnership with Artisan Collective Australia as product distributor and expansion in national artisanal jewellery market. - Strong ability to negotiate, establish trust and client retention through excellent oral and written communication skills.- Website building tailored to accessible user experience maximising SEO and SEM strategies, meta tag enhancements, and persuasive product descriptions. Strengthened brand image, reach and messaging through graphic design using Adobe Creative and Photoshop. - Project management, time management and leadership skills in multitasking all roles to run e-commerce successfully. - Excellent digital copy editing and copy writing skills, executing innovative brand vision to generate customer loyalty and social media presence. - Accurate and organised stocktake and inventory recording using proficiency with Microsoft Excel.

Darlinghurst

- Liased and consulted with prospective students by establishing long term customer loyalty and trust while exceeding company KPIs- Project management skills in coordinating the enrolment of HSC Studio Intensive Course, developing client relations with over 90 high schools across NSW. - Revised NAS website using SEO strategies. Optimised keywords, meta descriptions, meta tag enhancements and improved content structure for improved user accessibility.- Responsible for accurate and detailed data entry and administrative duties to streamline processes and increase quality of programs. - Customer Service Management through being first point-of-contact in answering to student enquiries, providing consistent support and guidance in order to maintain high enrolment numbers.

North Sydney, New South Wales, Australia

- Established long-term trust and relationships with leading charities and hundreds of clients.- Strong sales pitch creations and negotiation abilities in order to land the most profitable and mutually beneficial deal with customers and partners.- Consistently achieved KPIs and promoted to Sales Leader within first few weeks of employment. - Demonstrated passion, resilience and adaptability to different work environments. - Ensured clients were consolidated with professionalism and sincerity using strong initiative and leadership skills to empathise and problem-solve proficiently. - Strong oral skills proven in coaching trainees and leading team meetings.

Parramatta, New South Wales, Australia

- Liaised with over 200 leading Aged Care, Disability Care and Early Childhood Education companies across NSW to kickstart hundreds of students’ careers. - Delegated roles effectively to other co-workers in order to meet time constraints. - Multitasked by communicating professionally and with empathy to students, clients, and partner businesses in order to empower work morale and problem-solve. - Accurate and organised database entry skills and processing student enrolments and payments.- Proficiency in MS Excel, MS Word and Outlook.

Parramatta, New South Wales, Australia

- Totalling a combined 68% growth in online client engagement on Instagram and Facebook through understanding and catering content to users’ needs.- Presented dependability and patience over 13-month period to ensure consistent brand growth.

Penrith, New South Wales, Australia