With nearly a decade of experience in the BPO industry, I have honed my skills in customer service and quality assurance. I began my career as a Customer Service Representative at Teleperformance, where I developed a strong foundation in client relations and problem-solving. My dedication and attention to detail led to a promotion to Quality Assurance Analyst, where I focused on ensuring service excellence and optimizing processes. Currently, I am working as a Virtual Assistant, where I support various administrative tasks and enhance operational efficiency for my client, the VP of Family First Life Elite.Career Aspirations:Currently pursuing a major in Logistics and Supply Chain at Red River College, I aim to leverage my BPO experience and analytical skills to excel in the logistics sector. I aspire to drive operational efficiency and implement innovative solutions within supply chain management, ultimately contributing to the success of an organization on a global scale.Connect with me:www.linkedin.com/in/grachelesuyugrachele.suyu@gmail.com