Gracia Mangrum Email & Phone Number

Utah, United States

- Over 13 years of leadership experience in property management, overseeing communities ranging from 45 to 600 units and commercial spaces. - Responsible for the performance of a diverse property portfolio, managing day-to-day operations including maintenance, rent collection, and vendor management. - Lead and manage teams of 20+ employees, overseeing staffing, training, and alignment with company culture. - Develop and manage annual budgets, analyze financial statements, and ensure financial goals are met through strategic planning and monthly reconciliation. - Frequently tasked with revitalizing communities, successfully boosting revenue, sales, and retention through targeted strategies. - Ensure tenant relations are effectively managed by resolving concerns, enforcing lease agreements, and ensuring compliance with regulations. - Lead new community builds, creating operational systems and processes to enhance team efficiency and maximize occupancy. - Perform market analyses to determine ways to increase property value and develop outreach campaigns that drive performance. - Maintain a 4.8/5 online rating, exceed revenue forecasts, and ensure high resident satisfaction across properties. - Conduct regular site visits to assess property operations and evaluate tenant experiences. - Network locally to support marketing efforts and ensure the success of the property portfolio. - Collaborate with property ownership, key stakeholders and investors to ensure alignment on goals, operational performance, and community growth strategies.

- Led the lease-up and management of luxury communities ranging from 250 to 600 units, overseeing teams of up to 20 members.- Successfully leased up a 250-unit community in under a year and a 600-unit community in 20 months, both ahead of schedule.- Worked with press for a 600+ unit community, gaining expertise in solar energy and sustainability.- Developed and implemented a marketing plan focused on promoting a sustainable luxury lifestyle, positioning the community as a leader in eco-friendly living.- Fostered resident engagement, organizing events and activities that built a sense of community and connection.- Ensured high standards of property maintenance, resident relations, and financial management to reflect the community’s luxury brand.- Collaborated with local vendors and contractors to enhance resident experiences through quality service.- Led and mentored on-site teams, fostering a culture of collaboration, innovation, and exceptional service delivery.

• Led high-performing teams across multiple properties, managing 8+ staff members to exceed revenue goals through strategic capital improvements and renovation schedules.• Mentored and coached sales teams to drive occupancy and retention rates, ensuring operational excellence in leasing, resident satisfaction, and property maintenance.• Played a key role in the acquisition and disposition process of a community, maximizing market rents and property value before its sale.

• Elevated occupancy rates at a 300+ unit community from 89% to 95%, boosting financial performance.• Recognized as a top leasing consultant for exceeding leasing goals and excelling in sales performance.• Trained new leasing consultants and improved overall leasing performance through mentorship program participation.

Greater Salt Lake City Area

As a Leasing Agent at AMC, I consistently ranked in the top 10 sales agents for the company each month, demonstrating a strong ability to close both phone and onsite sales. I was also responsible for training new leasing agents, helping them to excel in sales techniques and customer service skills.Key Responsibilities: - Collected deposits and processed future residents’ applications - Prepared and maintained model/target apartments for showings and ensured a clean workspace - Maintained a thorough understanding of lease terms, unit specifications, availability, market conditions, and community policies - Delivered excellent customer service and utilized proven sales techniques to increase occupancy - Built relationships with local businesses and apartment locator services, providing them with marketing materials - Conducted outreach marketing and regularly "shopped" competing properties - Developed and maintained resident retention programs to enhance community satisfaction - Created and maintained new resident files and assisted with ongoing file management - Addressed and resolved resident requests and complaints professionally and promptly - Ensured a professional appearance and conduct at all times in a fast-paced environment Skills & Achievements: - Top 10 Leasing Agent for AMC, recognized for outstanding sales performance - Trained new agents on phone and onsite sales techniques, contributing to team success - Strong communication, customer service, and organizational skills with a detail-oriented approach

Greater Salt Lake City Area

As a Leasing Agent at Aimco, I consistently excelled in driving sales and resident satisfaction through a proactive approach. My key responsibilities included:Sales Process Management: Followed AIMCO structured sales process to ensure prompt follow-ups on interest list, scheduled, confirmed appointments and conducted tours, and effectively sold the unique value of our 400+ unit community.-High Conversion Ratios: Excelled at cold calling leads, consistently achieving high conversion ratios and surpassing monthly leasing goals, driving company revenue by maintaining high occupancy.- Resident Retention: Played a key role in improving resident retention by learning, implementing, and enhancing retention strategies, ensuring long-term satisfaction. This included working a renewal program, resident satisfaction check ins, putting together resident events.- Exceptional Customer Service: Delivered top-tier customer service, creating a fun and upbeat environment for prospects, residents and my team enhancing their overall experience.- Cross-Community Leasing Support: Provided leasing support across all communities in the AIMCO portfolio, contributing to broader success and collaboration.- Community Marketing: Assisted in community marketing efforts to maximize visibility by visiting local business and communities in the area.- Compliance: Adhered to Fair Housing Laws and Regulations, ensuring ethical and legal standards were maintained.With my focus on sales-driven goals, adaptability, and customer experience, I contributed to Aimco's success while refining key skills in communication, leadership, and organizational efficiency.