Gracia Martinez Email & Phone Number

Villalonga, Valencian Community, Spain

– Reporting on order tracking and telephone support for product queries,– Manage the resolution of queries and/or incidents through various channels: telephone, email, chat, RRSS.

Valencian Community, Spain

- Monitoring transactions, deposit patterns, and registrations- Checking and processing withdrawals in a timely manner- Performing various anti-fraud checks including preventing chargebacks and bonus abuse- Assisting in improving the department’s processes and reports- Communicating efficiently with other departments and payment providers- Reviewing KYC documents whenever needed- Train new employees in fraud and payment issues.

Barcelona Area, Spain

- Manage the set up of new and current payment providers in Devcode.- Manage chargeback disputes and refunds.- Ensuring players are depositing and withdrawing in a compliant and non fraudulent way.- Day to day monitoring and management of all payment transactions according to SLAs - Making sure there are enough funds in each payment provider account to manage withdrawals- Analysing the spending and gambling pattern of the players to detect possible ML issues, fraud, RG issues and report to relevant function- Training the PSD (CS) team in how to review withdrawals for processing and how to verify payment methods. - Pass on high win wds to the games team for win verification. Performing risk checks on player profiles, withdrawals and due diligence documentation.- Ensuring that customers have met the requirements to be able to deposit and withdraw and processing their withdrawals.- Analysing player accounts for multi-accounting, bonus abuse, money laundering and other fraudulent behaviour.- Providing input for improvements in the Payments and Fraud operations and assist with various tasks- Managing relationships with all payment providers.

Barcelona Area, Spain

- Responsible for carrying out 'Know your Customer' and Due Diligence Checks.- Collect and evaluate customer relevant information for any potential risk for the organization or money laundering/terrorist financing activities.- Deeper investigation of potential clients profiles for fraud detection.

Malaga, Spain

- Work with external service providers systems to review transactions and amend rules.- Monitoring and reporting on customer activity, overall fraud and payments performances with the aim of reducing chargebacks, fraud and bonus abuse.- Analyze compromised payment card data, domains, IPs to improve the fraud prevention strategy.- Project trends in fraud based on consumer traffic.- Analyze and process withdrawals requests via different payment methods offered and follow established internal procedures.- Special payment projects as requested and when required- Resolving escalations from Customer Support team

Oxford, United Kingdom

- Assist in validation checks for new and existing account holders and investigate them- Provide customer support: Make and respond to telephone calls to assist them with any additional checks they may need before activating the customer’s account- Resolve issues that arise from validation checks and provide clear and concise feedback to the customer- Handle any issues associated with the misuse of a customer’s account that would affect travellers- Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Oxford, United Kingdom

- Handle inbound and outbound calls consistently meeting and maintaining department standards and goals.- Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations, - Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.- Resolve calls and only escalating when all options have been exhausted.- Meet schedule adherence goals set forth by TripAdvisor.- Use multiple applications during call (i.e.Spiti, Salesforce, Admin tools).- Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.- Ability to pro-actively offer positive and constructive feedback

Bury St.Edmunds

- Attract potential customers by answering product and service questions- Open and maintain customers account by updating information- Study customers complaints and problems coming from Amazon, determine the cause, study the situation and explain the best solution

Luton, United Kingdom

- Translate internal and external communications - Provide simultaneous or consecutive interpretations of conversations or speeches between Finitec and Vauxall

Luton, United Kingdom

- Liaising with clients and offices in Spain- Collection, distribution and processing high volume of data- Identify and reconcile discrepancies- Trend Analysis on Cash, Stock and Crew Discrepancies.

London, United Kingdom

- Online market research and study of the competitors- Social Media and Email Marketing- Assistance with the design of the website- Direct Marketing

Cambridge, United Kingdom

- Greet and escort customers to their tables- Present menu and provide detailed information about it- Prepare tables by setting up linens, silverware and glassesInform customers about the day’s specials- Offer menu recommendations upon request- Up-sell additional products when appropriate- Take accurate food and drinks orders.

Gandia

- Maintaining databases and communicating with clients.- Coordinating promotions, events and customers´ loyalty club.- Writing press release and dealing with media - Maintaining administrative control of advertising, campaigns and others- Website content management

Valencia, Spain

- Demonstration and training on product specifications, innovations and new offers.- Developing promotional marketing activities - Branding, increase the knowledge of Tele Atlas brand through direct Marketing

Ma Marketing And Innovation, Marketing

Marketing concepts and strategies in the management of the product or brand and in the market development. The topic of my dissertation.

Marketing And Management, Marketing, Publicity, Promotion, Mathematics, Excel, Dreamweaver, Buyer Behaviour, ...