With over eight years of experience in the banking industry, I have developed strong competencies in customer service, documentation review, and phonebanking. I have worked with two of the leading banks in the Philippines, BDO Unibank and Bank of the Philippine Islands (BPI), where I contributed to the improvement of their operational efficiency, customer satisfaction, and compliance standards.In addition to my banking skills, I have also pursued my passion for communication and media studies, which I studied at the Polytechnic University of the Philippines. I have obtained multiple certifications in social media marketing, writing, and stress management from LinkedIn, and I have applied these skills to enhance my online presence, personal brand, and professional network. I am driven by a desire to learn, grow, and make a positive impact in my field of expertise.