Gracie Dabney Email & Phone Number

• Provided consistent timely customer service through phone calls, emails, and chats
• Investigated order related errors reported by customers and resolved the issue with a low-cost resolution while maintaining customer loyalty and happiness
• Consistently recognized as a high performing team member in quality, consistency, and accuracy
• Mentored 9 new hires resulting in their proficiency in the role
• Lead team meetings to discuss new processes and operational updates

• Recognized as one of the top sales representatives for achieving over 1 million dollars in sales.
• Created and presented designs for customer needs resulting in their purchase of the finished product.
• Consistently provided quality customer service while excelling in productivity and accuracy.

• Seasonal Cast Member providing extra support during the peak vacation months
• Provided excellent guest service to enhance the magical experience
• Answered questions, addressed guest’s concerns and provided guest service recovery when necessary
• Worked closely with a team of 12 other cast members to assure efficient and smooth operation of the attraction

Roaring Gap, NC

• Rotated throughout different departments within the club including Special Events, Front Desk, Food & Beverage, and Housekeeping
• Used computers database management and word processing
• Operated office equipment, such as copiers, and phone systems
• Maintain scheduling and event calendars
• Organized inventory
• Served in casual and fine dining establishments

Fredericksburg, VA

• Performed feature roles in broadway style musicals
• Delegated tasks and supervised a team of hosts during dinner service
• Managed, trained, and evaluated new hosts
• Gained expert critical thinking and time management skills while delegating tasks in a high-stress environment