Gracie Dabney Email & Phone Number

• Provided consistent timely customer service through phone calls, emails, and chats• Investigated order related errors reported by customers and resolved the issue with a low-cost resolution while maintaining customer loyalty and happiness• Consistently recognized as a high performing team member in quality, consistency, and accuracy• Mentored 9 new hires resulting in their proficiency in the role• Lead team meetings to discuss new processes and operational updates

• Recognized as one of the top sales representatives for achieving over 1 million dollars in sales.• Created and presented designs for customer needs resulting in their purchase of the finished product.• Consistently provided quality customer service while excelling in productivity and accuracy.

• Seasonal Cast Member providing extra support during the peak vacation months• Provided excellent guest service to enhance the magical experience• Answered questions, addressed guest’s concerns and provided guest service recovery when necessary• Worked closely with a team of 12 other cast members to assure efficient and smooth operation of the attraction

Roaring Gap, Nc

• Rotated throughout different departments within the club including Special Events, Front Desk, Food & Beverage, and Housekeeping• Used computers database management and word processing • Operated office equipment, such as copiers, and phone systems • Maintain scheduling and event calendars • Organized inventory• Served in casual and fine dining establishments

Fredericksburg, Va

• Performed feature roles in broadway style musicals• Delegated tasks and supervised a team of hosts during dinner service• Managed, trained, and evaluated new hosts• Gained expert critical thinking and time management skills while delegating tasks in a high-stress environment