Graciela Silva Email and Phone Number

Sales manager working alongside the commercial team of elite closers, knowing how to listen to leads' demands and offering the best solutions for the customer, aiming to negotiate and close sales. Monitor sales meetings and calls with potential customers; Monitor the qualification and timing of leads coming from the pre-sales team with the MKT department; Register information in the company's CRM and data control; Carry out follow-up cadence; Negotiate commercial conditions for high ticket products; Share knowledge about prospects’ behavior with sales and marketing areas; Active and consultative sales; Social Selling; SPIN selling.

Commercial and administrative management, implementation of processes for business development. Strategic planning, implementation of sales methods and processes. Remodeling of the organizational structure, with organization of the sales force enabling increased sales. Incentive actions, data analytics to reduce expenses and increase profitability, team structuring, people and performance management. Team leadership and strategic planning.

Leadership, management and training of a sales team of 2,000 resellers, monitoring their development and order loyalty. Developed sector strategies and ensured their execution to achieve planned results. Responsible for managing the activities and leading the team of salespeople and executives, translating them into field actions such as the development of promotional campaigns, street, team and market actions. Manage after-sales, as well as monitoring distribution, internal administrative processes, logistics, order delivery and all interfaces and internal sales support areas. • Monitor the planning of periodic team visits. • People management, hiring and dismissal of the sales team. • Development of the sales team's skills and knowledge about the products. • Ensure that sales and orders were within the company's commercial policy and compliance rules. • Identify team and customer needs, as well as competitor behavior. • Ensure the execution of the business plan. • Individual and team alignment meetings, as well as meetings to present campaign and promotion actions. • Customer management, commercial negotiation and periodic commercial routines such as visiting customers, training the field sales team, managing the company's relationship tools. • Monitoring of the main KPIs in accordance with objectives established by the Company. • Training, qualification and development of team skills in terms of sales, approach, negotiation and closing sales. • Monitoring product launches and campaigns, product promotion, materials at exhibitions and performance results. • Default control and monitoring of the collections program.