Gracie Poon Email & Phone Number

Singapore

• Provided exceptional customer service in a fast-paced environment, ensuring a positive dining experience for customers
• Trained in food preparation, adhering to company quality standards and presentation guidelines
• Collaborated with team members to ensure efficient service flow during peak hours and high-demand periods

Singapore

• Developed monthly marketing collaterals for Bosch, including social media posts, website banners, and email direct marketing (EDM) campaigns, to support promotional activities and enhance customer engagement and sales
• Executed monthly marketing campaigns, overseeing content scheduling, performance tracking, and optimisation, to boost brand visibility
• Liaised with external partners to gather detailed information on a new distribution channel, and prepared comprehensive presentations for senior management, highlighting key findings and strategic recommendations
• Updated and optimised Bosch's website content, ensuring all information was accurate, current, and aligned with marketing objectives and brand messaging
• Coordinated with the service centre and digital marketing team to maintain alignment between monthly marketing activities and sales objectives

Singapore

• Provided passenger escorting services including expedited check-in, personalised assistance, and special requests ensuring a seamless experience
• Collaborated with team members and external partners to coordinate seamless transfers and other travel arrangements for guests, ensuring a smooth and enjoyable experience

• Managed 3 social media platforms such Facebook, Instagram and Twitter
• Created weekly social media contents to showcase the brand and products
• Promoted the brand with Influencer Outreach programmes
• Improved sales with website purchases using advertisements on social media platforms
• Conducted photoshoots for seasonal products and social media content

• Took orders and served food and wines while ensuring customers satisfaction
• Handled around 4 platforms and reservation system to ensure smooth day-to-day operations
• Succeeded in upselling food and wines to increase sales and achieve monthly target

Singapore, Singapore

• Took orders and served food and drinks
• Managed the bar when the bartender is not around
• Persuaded many customers by upselling the drinks
• Took reservations and handled large event groups

Singapore, Singapore

• Took orders and serve food for customers
• Handled cashiering activities during operation
• Experienced answering phone calls and made a follow-up tomanagers
• Succeeded in upselling various food products

Singapore, Singapore

• Acted as a food scientist for milk to teach children on how milk was formed and the various nutrients in milk
• Displayed interpersonal skills and teamwork as working andunderstanding other departments were necessary
• Wrote multiple daily reports for operations

Singapore, Singapore

• Received a certificate for being part of the best comment of the month January 2018 after handling an important guest
• Handled hotel guests when they visit the pool and gym
• Ensured that gym equipment and pool area are kept clean
• Demonstrated teamwork when working with otherdepartments like In-room Dining and Concierge to meetguests’ need
• Ensured guests are enjoying themselves and anticipated their needs whenever necessary

Degree, Business Administration And Management, General

Diploma With Merit, Hospitality And Tourism Management, Cgpa Of 3.84

Activities and Societies: Class Representative for semester 2.1 Assistant Class Treasurer for Year 1 • Awarded the Director's List for.

Gce O-Level, L1R5: 11, L1R4: 9

Activities and Societies: Class Vice-Chairperson 2016-2017 • Participated in East Zone Badminton for B and C division • Took part in.