1:MCom (Post Graduate) And Secured 66% 2:BCom(Graduate)And Secured 80% 3:Good communication skills 4:Good analytical and problem solving skills5:Ready to accept challenges 6:Looking for a challenging career in corporate world and to be a successful professional 7:A hardworking person and ready to accept challenges. 8:Have more than 6 years of experience. 9:Adapt to changes, basis business requirements. 10:Share best practice with others to help improve the overall team performance. 11:I am looking for a Logistics job in which I can gain knowledge and contribute it to the company 12:I am looking for logistics operations job.
Dhl Global Freight Forwarding Llp
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Senior Process AssociateDhl Global Freight Forwarding Llp Mar 2018 - PresentMumbai Area, India• Splitting and uploading documents in EDM portal.• Keeping a track and monitoring of EDM missing documents.• Capturing Timestamps via ESP portal.• House bill creation.• Cross checking of all the mandatory checkpoints & mandatory documents as per the customer instruction.• Creating OFR booking for Metro Performance Glass customers.• Registering and handling Customs declarations for key customers like Microsoft, Schneider, Signify and Dyson.• Assigning shipments within teams.• Updating team with process updates• Assisting and coordinating with all team members and achieving given targets.• Handling the team and solving their queries• Imparting training to new users.• Attending conference calls with the clients regarding any new process updates.
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Customer Service Associate (Webchat)Capita India Pvt Ltd Sep 2017 - Mar 2018Mumbai, Maharashtra, India• Solving customer complaints through chat.• Offering appropriate resolution to customer queries.• Maintaining a detailed record of the previous complaints.• Communicating with Supervisors, Peers or Subordinates
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Senior Customer Relation ExecutiveWns Global Services Ltd Oct 2014 - Jun 2017Mumbai, Maharashtra, India• Solving customer complaints through email.• Offering appropriate resolution to customer queries.• Maintaining a detailed record of the previous complaints.• Communicating with Supervisors, Peers or Subordinates
Gracy Johnson Skills
Gracy Johnson Education Details
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Kj SomaiyaBusiness/Commerce, General -
Holy Cross High SchoolGraduation
Frequently Asked Questions about Gracy Johnson
What company does Gracy Johnson work for?
Gracy Johnson works for Dhl Global Freight Forwarding Llp
What is Gracy Johnson's role at the current company?
Gracy Johnson's current role is Senior Process Associate at DHL Global Freight Forwarding LLP.
What schools did Gracy Johnson attend?
Gracy Johnson attended Kj Somaiya, University Of Mumbai, Holy Cross High School.
What skills is Gracy Johnson known for?
Gracy Johnson has skills like Secondary Research, Primary Research, Market Intelligence, Online Research, Data Mining, Bpo, Market Research, Data Analysis, Competitive Intelligence, Mis, Marketing Research, Lead Generation.
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Gracy Johnson
Mumbai -
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Gracy Johnson
Mumbai
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