• Splitting and uploading documents in EDM portal.• Keeping a track and monitoring of EDM missing documents.• Capturing Timestamps via ESP portal.• House bill creation.• Cross checking of all the mandatory checkpoints & mandatory documents as per the customer instruction.• Creating OFR booking for Metro Performance Glass customers.• Registering and handling Customs declarations for key customers like Microsoft, Schneider, Signify and Dyson.• Assigning shipments within teams.• Updating team with process updates• Assisting and coordinating with all team members and achieving given targets.• Handling the team and solving their queries• Imparting training to new users.• Attending conference calls with the clients regarding any new process updates.

• Solving customer complaints through chat.• Offering appropriate resolution to customer queries.• Maintaining a detailed record of the previous complaints.• Communicating with Supervisors, Peers or Subordinates

• Solving customer complaints through email.• Offering appropriate resolution to customer queries.• Maintaining a detailed record of the previous complaints.• Communicating with Supervisors, Peers or Subordinates