● Built the company’s training program consisting of 3 weeks of material on sales, technology, products, & company practices, via exercises, powerpoints, & quizzes, then presented this to +60 agents● Analyzed and verified numerous types of data for the company including google ads & analytics, call center calling & sales numbers, website traffic, and social media marketing then compiled these into reports that were used to determine successes and improvements needed for the sales & marketing of the company● Conducted meetings with the Owner and other executives to help decided the business’s future in all aspects of the company including marketing, call center operations, B2B plans, technology used, data collection practices, and managing standards & practices● Designed all operational technology for the call center including phone system (RingCentral), CRM (Copper & AgileCRM), internal communications (Discord), and data tracking spreadsheets (Excel & Sheets)● Managed international, at home call center of +30 agents & 4 managers completing inbound and outbound sales resulting in +$7 million in sales revenue over 2 years

● Trained +15 new employees on the responsibilities, culture, and products of the restaurant● Diffused conflict situations by learning how to listen to the needs of the customer and finding ways turn a negative moment into a positive experience● Served an average of 40 customers per night and multiple tables at a time while managing the demands of the kitchen to ensure seamless service

● Conducted research from multiple academic and organizational reports on important international development issues to produce two in-depth publications to further the public’s understanding of these topics● Assessed grant opportunities from top international financial institutions to identify numerous potential paths of funding for the NGO’s international development projects● Shadowed multiple leaders of departments throughout the organization to gain greater insight about what it takes to conduct international development projects