- Manages a team of six administrative staff to ensure robust support of OGC’s mission; also identifies and implements improvements and with other Harvard offices as needed.- Helps address the administrative needs of the attorney staff and helps keep the OGC running smoothly.- Prepares and manages the OGC budget, finances, and multi-year plans; builds custom financial reporting tools; oversees spending, policies, and approvals.- Oversees the OGC’s legal billing operations, including managing the workflow of a team of four administrative staff responsible for billing functions.- Collaborates with Central Finance & Administration to implement policies and ensure compliance with University, legal, and contractual requirements.- Oversees orientation and onboarding of new employees, temporary staff, and interns.- Oversees the regular monitoring and auditing of paid time off and internal records.- Responsible for IT-related operations in OGC, including liaising with Administrative Technology Services and others in Harvard University Information Technology for help desk issues, OGC’s electronic docket and document management systems, computer refreshes and upgrades, implementation of new applications, etc.- Serves as member of the Local Emergency Management Team, responsible for business continuity, emergency management plans, and disaster recovery issues.- Works with legal staff to provide input for risk assessments and compliance programs.- Conducts business needs assessments, drafts business plans, identifies new vendors, and manages contracts.- Works with Human Resources Director and the HR team on issues including performance management, strategic HR initiatives, and headcount requests.- Oversees all administrative operations, including space and facilities management, office systems, purchasing, facilities, and records management and retention.- Member of the Activities Committee, managing and budgeting for in-office and off-site events.

- Act as primary contact for all inquiries related to facilities/space, information technology, events, basic HR and organizational policy, and vendor relationships.- Manage and coordinate administrative support (team of three) for organization-wide activities and tasks.- Oversee, train, and lead all administrative staff.- Manage computer inventory for 120 staff and faculty, including purchasing, maintaining, troubleshooting, and replacement.- Undertook organizational effectiveness project, saving a combined 100 hours of effort every month.- Assumed leadership role for activities committee, managing strategy, staffing, and budgets for quarterly all-staff events and newsletters.- Coordinated $3.1 million capital gift and office expansion project under COO leadership.- Led 120 staff and faculty into productive remote work by establishing processes for equipment inventory, digital access, and best practices; currently leading the effort to start a new period of hybrid work.

- Performed the job responsibilities of two full-time positions- Responsible for major facility website update- Increased online inquiries ten fold- Managed a yearly budget for medical supplies- Managed and trained medical supplies staff and reception staff- Regularly created and updated marketing materials- Concurrently managed credentialing for approximately 15 physicians and nurse practitioners in compliance with Joint Commission standards

- Grew farmers market presence from two markets to four markets per week- Maintained interactive and informative level of social media involvement- Organized and planned participation in events and festivals- Managed customer transactions in retail environment- Accounted for market sales and employee payroll

- Used my passion for food and customer service to create an inviting and educational customer experience- Executed various demonstrations and classes for employees and customers- Implemented monthly employee trainings- Assisted with catering orders

- Oversaw market events during a high growth period for market- Recognized at the Dedham Square Circle's annual "State of the Square" event as an all-star volunteer, 2014- Used various social media platforms to bolster patronage attendance- Created a welcoming and vibrant community experience for market patrons- Strategically placed physical signage around town for promotion of market - Assisted vendors with market logistics- Oversaw daily market operations- Garnered support and participation from community organizations- Compiled and distributed weekly e-letter

- Planned Resident Advisor training- Advised Hall Council- Managed budgets for nine staff members- Implemented inclusive language program- Gave presentation at ATCCHA conference- Created and edited staff blog- Coordinated prospective student stays