• Architected and launched a comprehensive learning experience platform using Memberium and LearnDash, fostering a vibrant community of 1,540 members. • Designed and delivered 45 interactive online courses, generating $112,000 in membership revenue.• Implemented automated Keap campaigns targeting specific learner segments, achieving a 55% email open rate and $204,000 in upsells within the first year. • Leveraged Spiffy to migrate e-commerce and streamline purchase processes, driving $130,000 in upsell revenue over 17 months.Proactively identified and implemented new learning technologies and automation tools to enhance the customer experience.

• Ignited a 69% year-over-year surge in on-demand learners on Keap Academy by orchestrating targeted promotions across email, social media, in-app messages, and login screens.• Spearheaded the creation and launch of Keap's first in-person training in five years, "Automation Lab," for 60 customers, generating $38,000 in revenue and securing a stellar Net Promoter Score of 81.• Recognized as the go-to experts on marketing automation, my Academy team provided valuable consulting to Marketing, Product, and the Executive Teams, driving company success through optimization and best practices.• Transformed employee training by condensing 80 hours of live, in-person training to on-demand, empowering employees with subject matter expertise and reducing facilitator time by 80%. • Masterminded 11 virtual events for nearly 3,000 Keap customers, playing a pivotal role in customer retention and churn reduction.• Crafted top-performing courses on Keap Academy, including the ever-popular "Day One with Keap," consistently ranked among the top 5 monthly performers.Championed scalability by fostering collaboration and bringing in departmental employees and partners to support training and event initiatives, maximizing team impact.

• Design curriculum for live and online training formats • Facilitate in-person and virtual training courses for Keap employees• Audit curriculum to ensure it is meeting the needs of stakeholders

• Present customer webinars that are engaging and keep attendees coming back for more• Design and market customer education experiences for both beginner and advanced software users• One on one training with small business owners that drive results

• Lead inquirer that deciphers pain points Keap can solve• Subject matter expert on systems and processes• Collaborator with other departments for effective email campaigns and lead targeting strategies

• Featured in Fountain Valley Living in March of 2010• Serve in the community as an ambassador with the Huntington Beach Chamber and as a member of the Fountain Valley Kiwanis• Increased production year over year with community outreach and team building

Retail Sales Consultant• 100% completely satisfied on the Customer Feedback Tool• Consistently broke store sales records• Consulted with Management Team to share best practices and creative problem solvingRetail Sales Manager• Recognized over 13 times for quality metrics in the L.A. South District• Broke single month sales record by 20% in March of 2007• Winner AT&T Summit 2006

• Significantly reduced customer complaints by 60% about Front Desk by positive coaching and training• Conducted training sessions for new staff• Administered all accounting for Restaurant including weekly P&L