Grady Fisher

Grady Fisher Email and Phone Number

Premium Guest Experience Manager @AmericanAirlines | Founder @enRoute | Travel, Tech & Experience Management @ American Airlines
dallas, texas, united states
Grady Fisher's Location
Phoenix, Arizona, United States, United States
About Grady Fisher

As the founder and lead creative officer at enRoute Inc., I am passionate about creating and delivering personalized and simplified travel experiences using AI. enRoute is an innovative travel planning tool that helps travelers find the best destinations, activities, and accommodations based on their preferences, budget, and goals.I am also pursuing a Bachelor of Science in Tourism, Hospitality, and Event Management from the University of Florida, where I am learning the latest trends, technologies, and best practices in the tourism and hospitality industry. My educational background also includes studying entertainment business and world cinema at Clemson University, where I developed a keen interest and appreciation for diverse cultures and storytelling.I have a proven track record of showcasing and delivering unrivaled brand dedication and operational excellence in various roles and settings. I have worked as a passenger services cast member at Star Wars: Galactic Starcruiser and as a Disney College Program cast member at Avatar Flight of Passage, where I managed reservation systems, deescalated guest situations, performed safety-critical procedures, and analyzed and implemented guest feedback. I have also acquired multiple certifications, such as Systems Thinking, demonstrating my skills and competencies in travel management, start-up leadership, and problem-solving.My values, motivations, and goals are driven by a deep commitment and enthusiasm for creating and facilitating inclusive and memorable experiences for myself and others. I always strive to be team-oriented, observant, upstanding, composed, and heartfelt (TOUCH) in every situation, and to always solve for 'yes.' I am eager to apply my knowledge, skills, and passion to impact the travel and hospitality industry positively.

Grady Fisher's Current Company Details
American Airlines

American Airlines

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Premium Guest Experience Manager @AmericanAirlines | Founder @enRoute | Travel, Tech & Experience Management
dallas, texas, united states
Website:
aa.com
Employees:
53646
Grady Fisher Work Experience Details
  • American Airlines
    Premium Guest Experience Manager
    American Airlines Aug 2024 - Present
    Phoenix, Arizona, United States
  • American Airlines
    Premium Guest Experience Coordinator
    American Airlines Nov 2023 - Aug 2024
    Charlotte, North Carolina, United States
    •Liaise with sanitation and food & beverage leaders for daily lounge operations•Register customers and verify their access to club(s) and/or lounge(s)•Greet customers by completing all guest experience items•Book and confirm flight reservations (e.g., using the semi-automated business review environment SABRE, Qantas Intelligent Keypad QIK)•Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)•Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs•Issue customer tickets (e.g., day of departure, reissues, future tickets)•Place customers on priority lists (e.g., upgrades, standby)•Provide timely resolution of customers’ travel issues
  • Enroute
    Founder
    Enroute Jul 2023 - Present
    • Zofia - Your Wise, Well-Traveled Friend• Founder and lead creative officer at Zofia Inc., An AI travel planning tool aiming to personalize and simplify the travel experience.
  • Walt Disney World
    Passenger Services Cast Member - Star Wars: Galactic Starcruiser
    Walt Disney World Mar 2023 - Jun 2023
    Lake Buena Vista, Florida, United States
    • Managed reservation systems, rearranging schedules, ensuring no time conflicts for 400+ guests• Trained in eight business segments: liaising food/beverage, guest exp., concierge services, recreation• Analyzed guest feedback, implementing better-designed operational processes: check-in/out/luggage
  • Walt Disney World
    Disney College Program Cast Member
    Walt Disney World Jan 2023 - Jun 2023
    Lake Buena Vista, Florida, United States
    Disney's Animal Kingdom Park Operations, Avatar Flight of Passage• Deescalated irregular guest situations, fostering problem-solving atmosphere, always solving for yes• Properly enabled ride controls, achieving the desired 1480 guests per hour for FOP efficiency quotas• Performed safety-critical procedures: pre-ride briefing, restraint checks, emergency exits, downtimes
  • Engel & Völkers
    Luxury Real Estate Advisor & Team Coordinator
    Engel & Völkers Jan 2021 - Dec 2022
    Charlotte, North Carolina, United States
    • Implemented business concepts, strategically influencing customer-centric rev. management model• Coordinated third-party services (lenders, inspectors, lawyers), preparing for transfers in ownership• Effectively communicated with 20 team members (in person/virtually), facilitating weekly meetings
  • Global Treks And Adventures
    Tourism Research & Photography Intern
    Global Treks And Adventures Jul 2022 - Oct 2022
    Reykjavík, Capital Region, Iceland
    • Creatively collaborated with research cohort to produce an eBook travel guide ("Cultural Anthology of Iceland")• Global Treks and Adventures. Cultural Anthology to Reykjavik Iceland. The Book Patch, 2023, icelandanthology.kotobee.com
  • Wolfe Drug Testing Inc.
    Lead Customer Outreach & Data Analyst
    Wolfe Drug Testing Inc. Jun 2019 - Dec 2020
    Concord, North Carolina, United States
    • Swiftly responded to customers’ questions regarding drug testing services, costs, and procedures• Maintained organization of 10,000+ customer database, communicating incongruences to managers• Updated weekly sales spreadsheets, analyzing and graphically forecasting monthly sales expectation
  • Walt Disney World
    Disney College Program
    Walt Disney World Jan 2020 - Mar 2020
    Lake Buena Vista, Florida, United States
    Landscape of Flavors Quick Service Restaurant, Disney's Art of Animation Resort
  • American Eagle Outfitters Inc.
    Sales Floor Team Member
    American Eagle Outfitters Inc. Apr 2018 - May 2019
    Concord, North Carolina, United States

Grady Fisher Education Details

Frequently Asked Questions about Grady Fisher

What company does Grady Fisher work for?

Grady Fisher works for American Airlines

What is Grady Fisher's role at the current company?

Grady Fisher's current role is Premium Guest Experience Manager @AmericanAirlines | Founder @enRoute | Travel, Tech & Experience Management.

What schools did Grady Fisher attend?

Grady Fisher attended University Of Florida, Clemson University.

Who are Grady Fisher's colleagues?

Grady Fisher's colleagues are Mr Zacek, Nora Russell, Stephen Andrews, Dale Norgard, Talia Reyes, Sheri #637159, Loren Maso.

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