Graeme Brennan Email & Phone Number

Heathrow, England, United Kingdom

Allocating staff to posts and roles whilst adhering to health and safety, compliance regulations and local agreements.

Heathrow

· Assisted in delivering 100% compliance of staff and aircrews.· Delivered customer service whilst achieving security compliance.· Responsible for searching people, bags and all types of airside vehicles.· Worked through challenges due to 2012 Olympics, various building projects and Covid.

DutiesMonitoring and intervening on e-commerce system issuesReviewing and prioritising requests for change.Business owner for e-commerce developments.

Duties and Key AchievementsSupervising teams in different areas of the department of between 4 and 30 people.Recruited and line managed a new level of lead advisors.Responsible for all the departments performance reporting and various systems.Created a new carrier team and it’s processes.Generated £500,000 of saved sales with this new team of 4 agents.Re-engineered the carrier claims process. This recouped £250,000 year 1 and £330,000 in year 2 for the business.Implemented new carrier strategies and a new carrier saving over £100,000 and driving sales.Landed and trained out a new operating platform. Leading the handover of E-commerce operations to the customer service centre.

Responsible for saving sales and protecting customers and the business from fraud.Tested modifications to the company’s external websites.Tested and trained out a new till system.