Operational Delivery & Transformation Professional - People Leader who Inspires Others & Creates an Environment for Teams to Succeed. Experienced operational and business transformation leader with a proven track record in leading large multi-site operations and in delivering change programmes. Extensive experience of engaging strategically with board members, in partnership with government regulators, UK and international suppliers and customers. Proven leadership in managing and developing high performing teams of internal staff and external suppliers to deliver operations underpinning a large organisation.Driven by a desire for continuous improvement and to add real value to both the organisation and its customers.A strategic, visible and inspiring leader who builds high performing teams by harnessing the strengths, talents and potential from across the team.
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Programme And Operational ConsultantPearsonLondon, Gb
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Executive Director OperationsCity & Guilds Mar 2020 - Dec 2023London, England, United KingdomResponsible for the effective and efficient running of City & Guilds’ global operational and service delivery activity. Working with the Managing Director and wider Executive team to ensure the smooth running of the £100m Awarding Organisation business. Set the strategy and direction of the business as part of the Executive team, with particular focus on developing operational capabilities to deliver the strategy. -
Head Of Operations & ProgrammesCity & Guilds Sep 2018 - Mar 2020LondonActivities as per previous Head of Programmes role, plus:Led the assessment fulfilment and result activities for question papers and online assessments to regulatory standards. Managed 15 suppliers in the fulfilment chain and elicited best value and sustained performance levels.
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Head Of Programmes, Platforms & TechnologyCity & Guilds Jun 2016 - Sep 2018London, England, United KingdomManaged the capital investment programme for the business of ~£10-£12m pa and ensured delivery of benefits.Led the move from paper to online assessment production and the increase in scale to c2000 assessment banks.Appointed business owner of operational delivery of e-assessment system, supplier management and operational support underpinning £7m pa revenue.Worked with Board members and cross functional team to integrate new technologies and leverage existing and new technology across business units.
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Head Of Product ProgrammesCity & Guilds Sep 2014 - Jun 2016London, England, United KingdomBuilt a team of project managers, business analysts and change managers to ensure projects were correctly scoped, managed and implemented. Led the offshoring of key operational processes and the ongoing management and process improvements required to deliver services to operational and assessment teams. This resulted in c£1m pa headcount cost reduction. Programme managed the introduction of a content management system to ensure one system for content production rather than multiple systems and processes for qualification and assessment content. Delivered process efficiencies and reduced error rates.
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Change Programme ManagerCity & Guilds Oct 2010 - Sep 2014London, England, United Kingdom
Graeme Carter Education Details
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University Of HumbersideContemporary Studies
Frequently Asked Questions about Graeme Carter
What company does Graeme Carter work for?
Graeme Carter works for Pearson
What is Graeme Carter's role at the current company?
Graeme Carter's current role is Programme and Operational Consultant.
What schools did Graeme Carter attend?
Graeme Carter attended University Of Humberside.
Who are Graeme Carter's colleagues?
Graeme Carter's colleagues are Duggisetty Hemalatha, Jenifa Belavendraraj, Sumanta Hazra, Abhijeet Aher, Diego Ramirez, Laura Buchan, Dr. Sapna Patel.
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Graeme Carter
Finance Professional | Financial Forecasting | Business Partnering | Data Analysis And Insight | Budgeting | Management | Performance Analysis | Process Improvement | Innovation And DevelopmentWest Byfleet3citigroup.com, citigroup.com, citi.com -
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