Graeme Carver Email and Phone Number
hayes, hillingdon, united kingdom
Graeme Carver's Location
South Africa, South Africa
Graeme Carver's Contact Details
Graeme Carver work email
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Graeme Carver personal email
n/a
About Graeme Carver
Graeme Carver is a Manager - Client Retentions at DSV HEALTHCARE LIMITED at DSV HEALTHCARE LIMITED. He possess expertise in microsoft office, customer service, microsoft excel, logistics, microsoft word and 27 more skills.
Graeme Carver's Current Company Details
Dsv Healthcare Limited
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Manager - Client Retentions at DSV HEALTHCARE LIMITED
hayes, hillingdon, united kingdom
- Website:
- dsvhealthcare.com
- Employees:
- 167
Graeme Carver Work Experience Details
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Manager - Client RetentionsDsv Healthcare Limited 2016 - PresentGauteng, South Africa• Responsible to manage a team of 15 Account Managers and Administrators Management of conduct and performance Training and development Discipline, performance assessment, management of time and attendance Monthly meetings.• Responsible to report to Exco monthly on the KPI’s relevant to clients and on progress in the department in general and in relation to Clients,• Responsible to set up structures and processes for the Client services team and relating to their interactions with the client (service levels, etiquette, meeting format, meeting agenda etc.)• Responsible to set up and maintain a master presentation for clients dealing with DSV Healthcare, scope and reach (customized for the various channels – branded pharmaceuticals, generics, med-tech etc.)• Responsible to supply to the Client services team a monthly presentation with subject matter for the business reviews as well as a standardized agenda.• Required to meet with each Client at least once quarterly to evaluate the performance of the Client services team inter alia formally, to build relationships and to gauge sentiment. Also, responsible to meet with Clients when Client requires or need arises.
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Manager Account SolutionsUti Pharma Jan 2013 - Feb 2016Gauteng, South Africa• Responsible for business retention, growth, and value-added solutions• Managed 9 clients – Pfizer Pharma, Pfizer Consumer, Novartis, Novartis Sandoz, iNova, Clarins, Abbott ANI, Ascendis Healthcare, Bayer Consumer• Ensure mutually agreed upon configured solutions are offered and delivered to client as aligned with Client’s strategic supply chain drivers• Relationship building • Ownership of escalations and potential problems and a plan to resolve• Understanding the client and their competitors to add value • Identify, develop, and assist with new business implementation and integration bath regionally and globally• Identify account where here may be revenue shrinkage and address as risk • Ensure SLA’s are met and report on any changes• Develop and manage Account Plan to meet both UTI’s and client’s needs• Facilitate training implementation on various platforms – including Futurewave, Clientzone and daily downloads• Facilitate contact centre in-house training• Monthly and weekly feedback meetings • Pipeline management• Compile executive review presentations• Attend client functions and new product launches• Adhoc reports, month end management and monthly feedback as neededAchievements:• 2014 Circle of Champion –in recognition of your ability to go the extra mile
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Fmcg Channel ManagerUti Pharma Apr 2009 - Dec 2012Gauteng, South Africa• Responsible for UTi Pharma FMCG clients• Manage relationships with existing clients as well as look for new business • Conducting business reviews monthly with the clients• 12 Staff reporting in – Regional managers, credit control and two order entry clerks• Manage and resolve all client complaints in a timeous fashion• Respond to client queries via tickets as per the assigned SLAs• Ensure that the correct, detailed notes for proposals and quotations are submitted to the Sales Administrator responsible for generating proposals• Send and follow-up on proposals for completion of sales cycle• Manage and maintain sales pipeline• Ensure up to date knowledge of all products and services• Conducting customer market researchAchievements:• Grew the FMCG Channel from R526m to R876m• Brought in USN & Pfizer Nutrition
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Regional Key Account ManagerIhd Nov 2007 - Mar 2009Gauteng, South AfricaIHD became UTi in merger and I made an internal move to Channel Manager -
Senior Sales RepresentativeSkuworks Mar 2006 - Oct 2007Gauteng, South Africa
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Senior Sales RepresentativeReef And Rural Sales Jul 2004 - Feb 2006Gauteng, South Africa Products:o Canderel Sweetners – Tablets, Stick Sachets, Spoon for Spoon and Liquido Canderel Chocolateso Equal Sweetners – Tablets and Stick Sachets Service the top 43 stores in the Johannesburg North Regiono Pick n’ Pay Hypermarkets, Pick n’Pay Corporate and Familyo Checkers and Checkers Hypero Makro, Trade Centre o Thrupps Illove Manage the merchandisers at store level Build and maintain relationship with store buyers Promote and grow the Merisant business at store level Monthly targets are set by Merisant and we are reviewed and assessed on a quarterly basis Awarded “Rep of the Quarter” for the quarters one and two of 2005
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Event CoordinatorLori-Anne And Associates Apr 2003 - Jun 2004contract ended
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SalespersonD & N Agencies Limited Apr 2003 - Jun 2004contract work -
Regional Sales Manager Consumer Care DivisionBayer Pty Ltd Jun 2002 - Feb 2003Gauteng, South Africa Management of third party agency Increase sales in region Control Botswana, Northern Province, Mpumulanga, Swaziland and Pretoria Liaison with Factory and Warehouse and Distribution agent regarding stock production and stock levels Weekly sales meeting with agents Implementing sales incentive for agents Monitoring sales daily, weekly sales summary and monthly report for the Region Monthly country trade visits Key Accounting Products:o Baygon Productso Bayer Garden Productso Bayopet Productso OTC – Canesten, Mycospor, Bayer Aspirin and Vitamin Range -
Regional Sales ManagerUnited States Cold Storage, Inc. Jun 2000 - Mar 2002Gauteng, South Africa Manage third party agency Increase sales in region Manage 4 sales managers and 13 reps Control TCC Midrand, Nelspruit, Durban and Pietersburg depots Order stock for TCC depot Forecast orders to assist factory in procurement and production planning Chair cycle brief meetings with sales team Attend review meetings with sales managers Negotiate at store level Manage new product launches Visit trade regularly Budget for depots Monitor warehouse stock levels Minimise returns Arrange stock rotation Debrief on returns Achievemento Solely responsible to create a food service division. Developed complete product and price lists and contacted respective clients – Lusitania, Seaworld, Hoxies, Dinnermates, KKS, Capitol Cterers and TCC Food Serviceo Set in motion tenders for Orange Free State Prison and Anglogold contractso Full control of launching black label pre sliced range of food products into forecourt business -
OwnerKc Agencies Cc 1995 - Jun 2000Gauteng, South Africa I was responsible for dividing the agency into two divisions and manage these divisions. The first being promotional items and corporate clothing, the second being an FMCG market consultancy business focused on offering outsourced trade marketing function as a sales and merchandising operational assistance function Principalso Epic Foods, Cadbury, Nu Metro, Bozell Wilsenach agency, Southern Lifeo Promeal, Nashcor Assisted with implementation and measurement of sales standards Conducted trade visit, ensured forward share, pricing and promotional activities correctly administered by agents Managed the Promeal Agent – Supply Chain Services Service National Key Accounts – Hypermarket, Hyperama and Makro Listing and launch of Makro House Brand Service Regional Key Accounts – Pick n’ Pay southern Transvaal, Norhtern Transvaal and Free State, Shoprite / Checkers Southern and Norhtern Transvaaland Score Supervise forecasting and ordering of agents Chair cycle brief meetings with sales team Assisting managers with growth and development of sales reps and merchandisers Implement sales standards
Graeme Carver Skills
Microsoft Office
Customer Service
Microsoft Excel
Logistics
Microsoft Word
Operations Management
Supply Chain Management
Negotiation
Budgets
Powerpoint
Inventory Management
Team Leadership
Business Analysis
Sales Management
Transportation
Supply Chain
Account Management
Procurement
3pl
Forecasting
Freight Forwarding
International Logistics
Supply Chain Optimization
Warehouse Management
Logistics Management
Warehousing
Fmcg
Sales Operations
Key Account Management
Pricing
Purchasing
New Business Development
Frequently Asked Questions about Graeme Carver
What company does Graeme Carver work for?
Graeme Carver works for Dsv Healthcare Limited
What is Graeme Carver's role at the current company?
Graeme Carver's current role is Manager - Client Retentions at DSV HEALTHCARE LIMITED.
What is Graeme Carver's email address?
Graeme Carver's email address is gc****@****uti.com
What schools did Graeme Carver attend?
Graeme Carver attended Damelin, Glenwood Boys School.
What skills is Graeme Carver known for?
Graeme Carver has skills like Microsoft Office, Customer Service, Microsoft Excel, Logistics, Microsoft Word, Operations Management, Supply Chain Management, Negotiation, Budgets, Powerpoint, Inventory Management, Team Leadership.
Who are Graeme Carver's colleagues?
Graeme Carver's colleagues are Wendy Leigh Jenkins, Lindsey Schmidt, Elaine Mahlakwane, Rachel Mamabolo, Feroza Petersen, Ramakgolo Portia, William Bapela.
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Graeme Carver
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