Graeme Cornwall Email & Phone Number

Carlisle, United Kingdom

Abu Dhabi, United Arab Emirates

Team Leader ManagementBrands:Mercedesbenz PC and Vans;MAYBACH; McLaren;PAGANII Manage 2x teams PDI and QRT - Monitoring of core key Figures and target values (FFV, Productivity, Efficiency, hours sold) - Support all activities to ensure a 100% fulfillment of DAG and Dealer StandardsCustomer Satisfaction Management- Ensure proper communication from workshop operation to respective Service Advisors(finalized jobs, pending WIP’s in own w/s operation, customer approval, insurance approval, warranty approval, waiting or spare parts etc.) and escalation to After-Sales Management when required- Assist in customer complaint handling when requiredWorkshop Management- Ensure the workshop staff are trained and qualified to carry out repairs with the correct MB certification(i.e. Passed relevant online SABA training/recalls pre requisites) - Ensure that all workshop procedures and regulations are fully in line with DAG standards (i.e. quality of work performed, safety regulations, process descriptions, overall cleanliness of workshop operation and individual work areas)- Ensure the availability of technical equipment and special tools- Manage and supervise the handling of Pre-Delivery inspection (PDI) from a technical prospectivePlanning of Resources- Plan resources for annual Vacations/sick leave/overtime/shift situations.- Ensure the availability of necessary facilities, bays, machines, special tools and equipment- Monitor the usage and sufficient supply of workshop consumablesProductive role- Tips cases, working with the factory flying Drs, reporting on fault trends/fire incident reports to DMEL. Hands on diagnosis of repeat repair of mechanical and electrical/AC faults. Stripping and inspection of engines and automatic transmissions,measurements for rebuilds. Assisting the Body shop with major repairs by coordinating a timed repair schedule.

Riyadh , Kingdom Of Saudi Arabia

As a Technical Specialist , I am responsible for the technical issues in the Workshop and Body shop and provide help or training where needed.I comunicate technical issue findings with the factory, Customers ,Management and the company Law department when dealing with Ministry of commerce cases.I over see VIP customer Complaints, by following the prosses from reception to deliveryI ensure that the Workshop Teams are achiving the KPI and Targets

Guernsey, United Kingdom

Mercedes-Benz Qualified Passenger Car Diagnostic Technicain Smart Qualified Diagnostic technicanMercedes-Benz Qualified Van service Technician

Lakeside, Essex, Uk

As a systems technician my responsibility were to service, repair, diagnose all types of complaints on a vehicle both mechanical and electrical. carry out VHCs, repair quotations and confidently preparing diagnostic repair strategies for warranty approvals.

Stratford, London

Undergraduate Certificate, Professional Business Management

City And Guilds 1 And 2, Automobile/Automotive Mechanics Technology/Technician

Gcse, Electrical And Electronics Engineering