Leading the transformation and management of Agilisys Digital Experience (DX) IT Managed Services to ensure that these services are differentiated, customer focussed and technology and market leading. My key focus has been to redesign and reimplement the operating model to ensure alignment to market demand and direction, developing differentiated service lines and capabilities that enable continued growth and customer success. This includes developing and maturing key as-a-service lines, including strategy and transformation services, for full lifecycle digital technology transformation and delivery. Agilisys IT Managed Services encompass service centre/servicedesk, service operations and management cloud infrastructure and platform services, end user computing, applications, networks, telephony, DBA service, consulting and programme/project delivery.

Established and led two service lines for Agilisys;Strategy and Transformation: Established and led this Professional Service Consultancy practice, delivering CIO advisory and transformation services to customers, including strategy development, operating model reviews, transformation and technology roadmaps and business cases. This included design of digital transformation programmes, and being involved in the full programme lifecycle into post implementation cover IT adoption and change management. This practice was instrumental in establishing Agilisys with new customers, and expanding out the range of services that Agilisys was able to deliver to these customers. Modern Workplace: Established and led the Modern Workplace division, which managed the full End User transformation lifecycle, from strategic roadmap and technology selection, through to implementation and user adoption. Within one year, this grew to be the largest proposition in Agilisys, delivering stellar financial results and transforming the user experience for over 140,000 users.

The main responsibility for this role was to oversee Programmes and Projects across all our IT Managed Services accounts. This covered a large portfolio of programmes and projects, 100+ project resources and the establishment and delivery of a corporate PMO, with standardised reporting, oversight and governance. I also established an outward facing IT Professional Services practice, which the main responsibilities being• Development of new customers, providing strategy and transformation leadership• Support for existing customers through major initiatives and change programmes• Development of Agilisys Cloud platforms, and supporting customers in their journey to the cloudOn the back of the success of this practice, this resulted in three main growth propositions then being formed: Strategy and Transformation, Modern Workplace and Cloud Migration and hosting – and I went on to run two of these.

Providing ICT leadership to Agilisys and with overall responsibility for ICT service delivery to clients in East London, including the ICT outsourced contracts with City of London, City of London Police, London Borough of Tower Hamlets and London Borough of Barking and Dagenham.• Responsible for design and planning of Agilisys shared services TOM and delivery of transformation programme to merge ICT organisations for three councils into a single efficient and high performing ICT service in East London, that uses common tools and best practise processes with the entire organisational aligned to ITIL responsibilities. This TOM formed the basis for the broader Agilisys managed services operating model. • Led the winning ICT bid for City of London outsourced services and oversaw transition of staff and establishment of new contract, including all associated structural, financial, commercial and service delivery processes.• Led the winning ICT bid for City of London Police and managed the transition of this service in East London Shared service delivery model. • Responsible for ICT operational budget of £23m per annum and the delivery of year-on-year savings and efficiencies, with significant annualised savings achieved on operational budget. • Responsible for delivery of all key ICT transformation programmes, including the move to IaaS platforms for multiple clients, and all other key initiatives for Agilisys client accounts.• Responsible for delivery of all ICT programmes and projects by East London ICT organisation to client accounts.

• Appointed to this Operational Director role, operating in a COO and SIRO capacity for the Elevate Joint Venture – a Ltd company with 500 staff and a £25m per annum turnover running a range of services for Barking and Dagenham. • Responsible at Joint Venture Board for ICT, HR, Payroll and Technical Services organisations with £14m annual operational budget, and additional project revenue and margin responsibilities. • Managing, developing and motivating 6 direct reports and 130 staff by monitoring performance and identifying training needs to ensure all business and service targets are achieved consistently.• Main area of focus was ICT operational and project delivery, including key transformation programmes. • ICT strategy and technology lead, providing expert advice on technology initiatives and emerging trends. Responsible for Business Development and growth of ICT organisation, leading on bids and client engagements.

Appointed to this position after leading ICT work stream in the successful negotiation and winning of bid for £180m contract for outsourced services with London Borough of Barking and Dagenham - that resulted in the establishment of the Elevate Partnership, a joint venture company of 500 staff based in East London.• Managed successful transition of staff, implementing new business practices and culture, negotiating contractual terms and establishing service level agreements to deliver robust business efficiencies. • Developing and maintaining collaborative relationships with key internal and client stakeholders to gain buy-in for business change processes and promote corporate and IT services across the business.• Responsible for ICT services delivering all functional areas (including service desk, field engineering, application support and development, infrastructure, end user computing, network, telephony, data centre management and print services)• Responsible for establishing PMO, including training and mentoring project and programme managers, establishment project delivery processes, systems and governance.• Successfully delivered significant year on year cost savings and service performance in excess of contractual targets, and ongoing service and technology improvements that improved customer satisfaction and business effectiveness.

Leading strategic direction of IT Service delivery consisting of service desk, desktop, application support and development functions, with full operational and budget management.

Managing operations and leading the strategic technology direction for Social Services ICT department.Liaising with business to ensure that strategy aligned with integration of business and systems delivery, including successful data sharing with NHS partners

• Started and managed the Consultancy/Outsourcing division for the PremierIT Group.• Grew IT services client base from 2 clients to 40 within this period, with growth primarily through references of excellent service delivery.• Established service delivery team, processes and commercial framework for service proposition.• Managed all aspects of technical services delivery and customer management for client base