Maintaining the IT equipment of the Electronic and Electrical Engineering Department

Onsite contract at Teekay ShippingMain point of contact for their fleet of over 100 oil and gas tankers throughout the world.Provided remote support for IT issues ranging from maintaining servers to fixing Printers and desktop. Responsible for ensuring that vessels had access to internet via VSAT and the ability to contact shore via email.Frequent ravelled to vessels based in Europe and South KoreaProcessed calls and managed ticket queue.Involved in the upgrade project to set up servers, test workstation images and onsite migration of Server 2003 to Server 2012/2008.Liaised with suppliers and agents to ensure that IT hardware and software arrived to meet vessels at the correct ports.Created training and how to documentation for colleagues and crew at TeekayHelp desk support for Stratiis clients Provided support for over 60+ clients consisting of small to large companies from Charities to Engineering firms. Continued to carry out travel to vessels and also other client sites throughout the UK as well as Provide help desk cover and remote support.Maintained a wide variety of servers including Windows 2003, 2011 SBS and 2012. Provided support for a variety of devices from tablets, workstations and phones.Provided regular out of hours support for clients.Assisted in the installation of Satellite broadbandSupported a variety of office applications including Office 2010, 2013, 2016 and Office 365 Responsible for ensuring that clients have internet access and can access and send email on a variety of platforms.Ensure that clients are able to access their data and that all backups are carried out and protected by antivirus.

Supporting users of Microsoft Office and Lotus NotesSupporting Servers including Linux and Windows, 2003 and 2008.Onboarding and offboarding usersMaintaining pbxSupporting remote users.Working as part of a world wide team liaising with different nationalities Including Romania, Mexico, Canada, USA and Columbia

Provide IT support for the psychology department as part of a three man team.

Provide IT Support and Consultation for over 20 client companies, including (James Frew, Farm Foods, Just Employment Law, Conveyancing Direct)

Provide Training to workers trying to achieve Train 2 Gain qualifications in Microsoft Office applications

Taught 1st, 2nd, 4th year and 5th year pupils Taught an Introduction to computers adult class and a PC Passport night class

Worked as part of a two man team maintaining and upgrading the ICT systems of the High school and Junior School which includes over 300 computers Apple Macintosh and PC

As part of a four person team I was responsible for providing IT helpdesk support to staff in the Glasgow and Edinburgh offices