Graeme Hampton Email & Phone Number

Perth, Gb

Ninewells

• Maintaining all the computer systems within the Pathology Department.• Currently Implementing Speech Recognition within the Department, creating plans, procedures and work flows for how this will work.• Taking a part of the implementation and testing of Scotland Wide Digital Pathology Trial.• Working with the E-Health Department to diagnose and resolve issues.• Main Point of Contact for all IT Issues questions and access within the department. • Testing patient critical… Show more • Maintaining all the computer systems within the Pathology Department.• Currently Implementing Speech Recognition within the Department, creating plans, procedures and work flows for how this will work.• Taking a part of the implementation and testing of Scotland Wide Digital Pathology Trial.• Working with the E-Health Department to diagnose and resolve issues.• Main Point of Contact for all IT Issues questions and access within the department. • Testing patient critical systems and working out how to improve them.• Upgrading applications used between multiple departments, as well as discussing time frames, reporting issues to third party and showing third party issues and discussing resolutions.• Managing Taysides main video conference system, this involves troubleshooting connection issues between departments, investigating the hardware put in place, ensuring users are trained and understand how to use the system. Show less

Dundee, United Kingdom

• Create, Troubleshoot and monitor over 500 virtual servers split across several hosts and sans using VMWare• Creating 2003, 2008r2, 2012 windows machines and installing requested programs, SQL, .Net, IIS ect.• Keeping track of Service Desk and updating / Completing all calls.• Take part in all server projects ongoing within the NHS ensuring backups are taken and monitoring server performance.• Work on call and out of hours.• Maintain SolarWinds and resolve all alerts while… Show more • Create, Troubleshoot and monitor over 500 virtual servers split across several hosts and sans using VMWare• Creating 2003, 2008r2, 2012 windows machines and installing requested programs, SQL, .Net, IIS ect.• Keeping track of Service Desk and updating / Completing all calls.• Take part in all server projects ongoing within the NHS ensuring backups are taken and monitoring server performance.• Work on call and out of hours.• Maintain SolarWinds and resolve all alerts while making sure all servers are being monitored, researching and resolving all presented warnings.• Creating Soalrwinds Reports and monitoring using SQL and built in functions of Solarwinds.• Work closely with Internal and external clients.• Maintain, Create, Schedule and Test scripts to enable servers to run as expected.• Maintain, Create, Troubleshoot and alter EMC Networker backups and Increments ensuring backups are taking daily.• Communicate, priorities and meet discussed deadlines for multiple jobs.• Maintain and update documentation.• Fault diagnosis, troubleshooting & resolution of complex problems.• Effective Team Member and ability to work unsupervised.• Taking ownership and responsibility for critical services.• Take part in Technical meetings feeding Datacentres input into ongoing issues.• SQL Environment - Setup, errors, investigations, changes, queries.• Creating and Ensuring our SQL Licensing policy is followed and updated.• All patches reaching all of servers.• Reboot Schedules for all servers. Show less

• Troubleshoot and research windows server issues.• Resolve Network issues• Set up users on College Network with multiple devices, (Apple, Windows, Android) while computers were in different languages.• Research and securely lock down Active Directory and Firewall profiles.• Discuss, Develop, Plan and create a website for Charity. Project is ongoing.• Travel to clients to troubleshoot and resolve computer issues and clearing viruses.• Using Hyper-V to maintain… Show more • Troubleshoot and research windows server issues.• Resolve Network issues• Set up users on College Network with multiple devices, (Apple, Windows, Android) while computers were in different languages.• Research and securely lock down Active Directory and Firewall profiles.• Discuss, Develop, Plan and create a website for Charity. Project is ongoing.• Travel to clients to troubleshoot and resolve computer issues and clearing viruses.• Using Hyper-V to maintain Servers.• Troubleshooting Exchange issues and Domain Controller issues.• Working with a team and unsupervised. to complete helpdesk calls that occur.• Proven Ability to take ownership and responsibility for critical services. Show less

Dundee, United Kingdom

• Preparing, Configuring and installing ESXi onto servers for VMWare.• Configuring SAN’s for VMWare.• Maintaining Virtual Servers with VMWare.• Migrating physical machines to a virtual environment.• Setting up virtual environment.• Set up Vsphere controller.• Researching, Testing, setting up and maintaining internal Helpdesk. • Upgrading, rebuilding, testing PC’s and Laptops.• Troubleshooting issues after migration.• Purchase, testing and setting up new… Show more • Preparing, Configuring and installing ESXi onto servers for VMWare.• Configuring SAN’s for VMWare.• Maintaining Virtual Servers with VMWare.• Migrating physical machines to a virtual environment.• Setting up virtual environment.• Set up Vsphere controller.• Researching, Testing, setting up and maintaining internal Helpdesk. • Upgrading, rebuilding, testing PC’s and Laptops.• Troubleshooting issues after migration.• Purchase, testing and setting up new equipment. Show less

Perth, United Kingdom

• Reinstallation, upgrading, migration and testing of applications from a 2003 environment to a 2008 R2 / 2012 environment.• Using VMware 5.5 with Citrix Studio, Storefront and XenApp 7.5 to prepare a working area for our users.• Creating servers using VMware and installing software to new servers.• Installation, configuration, maintenance and support of ICT equipment, peripherals and standard software and prepare computers for server changes.• Training users via remote access… Show more • Reinstallation, upgrading, migration and testing of applications from a 2003 environment to a 2008 R2 / 2012 environment.• Using VMware 5.5 with Citrix Studio, Storefront and XenApp 7.5 to prepare a working area for our users.• Creating servers using VMware and installing software to new servers.• Installation, configuration, maintenance and support of ICT equipment, peripherals and standard software and prepare computers for server changes.• Training users via remote access telephone or in person so users will know how to use new software that will get pushed out.• Troubleshooting server issues within a Virtualized environment and troubleshooting firewall, switches and router issues.• Management and control of emails, ensuring compliance with business security policies.• Developing and delivering training materials including online tutorial documents.• Implementation and testing of the company's two websites and programs.• Coding DOS Coding to make refurbished PCs easier to set up as well as coding within applications / website within the Firm.• Researching, updating, testing new machines within the firm (PC'S and Thin Terminals - IGELS)• Assisting with installation and setup of new phone system - Avaya Show less

Perth, United Kingdom

Perth, United Kingdom

• Provided first line response for users requiring assistance with IT issues and problems. • Logged calls for users and responded to requests for technical assistance by phone, email and/or using a helpdesk management system.• Provided a high standard of customer care to clients, maintained contact with effective communication on fault or change progress.• Route complex calls to the relevant IT Support team (Server, Application, Desktop etc.)• Implemented asset management… Show more • Provided first line response for users requiring assistance with IT issues and problems. • Logged calls for users and responded to requests for technical assistance by phone, email and/or using a helpdesk management system.• Provided a high standard of customer care to clients, maintained contact with effective communication on fault or change progress.• Route complex calls to the relevant IT Support team (Server, Application, Desktop etc.)• Implemented asset management throughout the council’s schools and offices.• Experienced user with remote access to fix technical problems, or to gather more information about user issues.• Experienced in IT Administration processes, including installation and fault sheets, payment requests and enquires.• Used Active directory for the corporate and school network. Show less

Perth, United Kingdom

• Provided excellent customer care whilst working quickly and efficiently.• Experienced at handling cash including large cash payments from lottery winnings and scratch-cards.• Made age judgements for alcohol, cigarette, firework and lottery purchases.• Assisted other departments around the store.• Kept the stock full while making sure the workplace was clean, safe and presentable• Documented any issues that arose and informed the rest of the team.

Perth, United Kingdom

• Computer troubleshooting, repairs, programs and hardware.• General system maintenance including computer speed, viruses and accidental damage.• Troubleshooting internet issues and resolving them.• Teaching users how to use programs and keep their computers up to date.• Troubleshooting phone issues and showing users how to use them.• Set up home internet for several computers and adjusted settings for clients. • Gained experience in developing websites based on client… Show more • Computer troubleshooting, repairs, programs and hardware.• General system maintenance including computer speed, viruses and accidental damage.• Troubleshooting internet issues and resolving them.• Teaching users how to use programs and keep their computers up to date.• Troubleshooting phone issues and showing users how to use them.• Set up home internet for several computers and adjusted settings for clients. • Gained experience in developing websites based on client briefings.• Created mobile phone web design and adjusted to user’s requests.• Working with Photoshop program and training to an intermediate level.• Researched hardware and building computers for different levels such as home, gaming and standard business use.• Assisted in compiling a customer database in order to track repairs and new clients. Show less

Perth, United Kingdom

• Set up and troubleshooting mobile phones.• Resolved user issues quickly and answered technical user questions • Used the Helpdesk system to add, update, monitor, close and respond to calls.• Contacted users regularly to keep them up-to-date with their calls.• Installed and decommissioned computers, printers, scanners and other peripherals.• Connected computers to networks and wiring within server rooms.• Troubleshooting, testing and fixing software and… Show more • Set up and troubleshooting mobile phones.• Resolved user issues quickly and answered technical user questions • Used the Helpdesk system to add, update, monitor, close and respond to calls.• Contacted users regularly to keep them up-to-date with their calls.• Installed and decommissioned computers, printers, scanners and other peripherals.• Connected computers to networks and wiring within server rooms.• Troubleshooting, testing and fixing software and hardware.• Installation of old and new software and hardware onto computers.• Assisted other staff on projects.• Adjusted options to user’s satisfaction.• Researched resolutions to computer issues and documentation of results.• Used remote assistance to solve user computer issues across networks. Show less

Perth, United Kingdom

• Provided customer care by taking orders and advising on product lines. • Used PDA devices to manage stock, including waste and date tracking.• Maintained health and safety standards within the department.• Recognized common food allergies and advised customers.• Prepared, packed and displayed products.

Bachelor'S Degree, Information Technology, Pass

Education record