Graeme Harrison

Graeme Harrison Email and Phone Number

Professional Services Manager (ANZ) PAS at Dedalus Group @ Dedalus Group
Graeme Harrison's Location
Greater Melbourne Area, Australia
Graeme Harrison's Contact Details

Graeme Harrison personal email

n/a

Graeme Harrison phone numbers

About Graeme Harrison

I am a people oriented IT professional with a wealth of experience as an IT infrastructure Manager equally as comfortable in Service delivery or Project Management roles. I am also Certified Project Management Practitioner with a passion for IT Project Management. high level multi-tasking capability.To every role I undertake I am extremely hard working, versatile & self-reliant with the ability to remain calm & good-humoured under pressure. Excellent interpersonal & communication skills enable me to manage relationships within a productive environment. I am equally confident & effective working as a team player or as an individual.My background includes international roles at Cathay Pacific and TeleTech Hong Kong and national roles with Sportsco and National Foods with responsibilities for budgets in excess of AUD $30 million, up to 25 direct reports and a supported customer base of up to 6500. My key strengths are the ability to take charge of my portfolio and turn weaknesses in to strength. in particular driving technical support teams and align them with the needs and the expectations of the business. I also have extensive experience in project managing large infrastructure, software and hardware deployments.Specialties: IT Operations ManagementInfrastructure ManagementProject Management practitioner (Prince2 Certified)Service Delivery(ITIL certified)Strategic planningInfrastructure Management rationalisation and vitualisationChange ManagementBudgeting and Financial ManagementDisaster Recovery Planning (DRP)

Graeme Harrison's Current Company Details
Dedalus Group

Dedalus Group

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Professional Services Manager (ANZ) PAS at Dedalus Group
Graeme Harrison Work Experience Details
  • Dedalus Group
    Professional Services Manager (Anz) Pas
    Dedalus Group Apr 2021 - Present
    Australia
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  • Dxc Technology
    Professional Services Manager - Pas Anz
    Dxc Technology Mar 2016 - Apr 2021
    Melbourne, Australia
    I lead the Patient Administration Systems team (PAS) of 12 SME's providing Professional Services for DXC's core Patient Administration System portfolio in HealthCARE ANZ. This product portfolio currently includes WebPAS, iPM, Homer and Integra.DXC supply PAS to over 70% of hospitals both public and private across Australia and NZKey responsibilities are;Manage estimating and quoting for delivery of software enhancements, greenfield sites, upgrades, and a range of Professional Services across the PAS product portfolio.Project planning and resourcing.Delivery of Professional Services for all PAS products.Responsible for the PAS revenue streamProvide Professionals Services and support to clients for all PAS products.
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  • Unified Healthcare Group
    It Operations Manager
    Unified Healthcare Group 2012 - Aug 2015
    Prahran, Melbourne, Australia
    UHG has built a marketplace connecting businesses & healthcare providers more effectively through providing innovative health solutions for insurers, corporate and government agencies. Other UHG brands include High Street Medical Clinic & Medico-Legal Opinions (MLO). With over 220 team members located across Melbourne & Sydney, 140 mobile health professionals nationally, and an extensive network of preferred healthcare providers - UHG manage over 150,000 services annually.I manage the Support and Operations team who are responsible for 1st and 2nd level support for all IT services and systems . Key responsibilities include;• People leadership, motivation, coaching, performance reviews, hiring and performance management for team leads (direct reports) within the team• Manage the delivery of best practice IT Support (ITIL) and management back to the business through executive level status reporting and governance forums.• Design, document and implement mature process across the team in Incident, Problem and Change Management. IT Project Management and governance , including planning, budget responsibility, quality and implementationProvide management / governance for third party vendor provided services - track and manage vendor performance against agreed SLAsKey Achievements:Migration of all UHG core services to a hybrid cloud environment.Delivery of replacement telephony system and call centre platform in September 2014.Establishment of UHG IT Shared services with office fitout and integration of Medico Legal Opinions IT services from their Sydney location.
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  • Cathay Pacific Airways
    Senior Project Manager
    Cathay Pacific Airways May 2011 - Jul 2012
    Hong Kong
    Design and implement a Help and Support process in support of the Cutover from current Reservation and Ticketing systems to the Amadeus Altea platform. This project represented the largest IT implementation of Cathay’s history and the largest software deployment for the aviation industry in the world.The Help and support process encompassed cutover and early life support phases through to the transition to BAU.I was also responsible for the IT fit out and operation of the Cutover Command Centre including networking, server operations and desktop services, and operational management 24 x 7 throughout out the key stages of the project.Achievements•Design and implementation of the Help and Support process for Cutover and for over 4000 staff worldwide.•Commissioning of the central Cutover Command Centre in Cathay City Hong Kong for operational use.• Successful testing of Help and Support Process during four formal Rehearsals (4 x 1month)•Successful cutover on 12th Feb 12. Amadeus rated it as one oft the most successful cutovers.
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  • Monash College Pty Ltd
    It Services Manager
    Monash College Pty Ltd Nov 2008 - Apr 2011
    Providing Service Delivery in the areas of Infrastructure, Systems Administration, Desktop Support and Help Desk Services for staff and students accross Monash University campus and non campus sites.
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  • Australian Red Cross Blood Services
    Technology Services Manager
    Australian Red Cross Blood Services Jan 2006 - Oct 2008
    Reporting to the ICT Manager I managed 3 teams (Service Desk, Server and On Site Services)with 17 staff supporting a national client base of over 4500 client devices. Specifically the service catalog I support contains the following core technologies:
  • Vicroads
    Server Support Manager
    Vicroads Mar 2004 - Jan 2006
    Kew, Victoria, Australia
    Managed a team of 7 Server specialists responsible for the operation and management of the Data Centre at Kew. Also resposnible for the Server and desktop environments (Windows)
  • Teletech International
    Is Manager Hk And Melbourne
    Teletech International Feb 2000 - Feb 2004
    IT&T Manager for Hong Kong and Greater China. Responsible for the delivery of IT&T services including Services Desk, Networks, Systems Administration and a Software Development team in total 28 staff. The role whilst ostensibly based in Hong Kong Hong Kong management one has required providing support services and project support to other sites in the region (Philippines, South Korea, Malaysia, Singapore etc).
  • National Pharmacies
    Support Manager
    National Pharmacies Apr 1993 - May 1997
    Adelaide
    Responsible for managing installations and implementations of POS systems and Pharmacy dispensing systems. Created, developed and presented training programmes for trainers & staff
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  • Royal Australian Air Force
    Various
    Royal Australian Air Force 1983 - 1993

Graeme Harrison Skills

Change Management Service Delivery Itil Cloud Computing Iaas Project Delivery Data Center Infrastructure Team Management Project Management Disaster Recovery Project Portfolio Management Airline Experience Infrastructure Projects Infrastructure Planning Strategic Planning Active Directory It Service Management Stakeholder Management Outsourcing Business Process Improvement Management Data Center Relocation Defence Education Airlines Cloud Computing Government Managment It Operations Vendor Management Budgets Strategic It Management Integration Business Analysis It Strategy Governance Program Management

Graeme Harrison Education Details

Frequently Asked Questions about Graeme Harrison

What company does Graeme Harrison work for?

Graeme Harrison works for Dedalus Group

What is Graeme Harrison's role at the current company?

Graeme Harrison's current role is Professional Services Manager (ANZ) PAS at Dedalus Group.

What is Graeme Harrison's email address?

Graeme Harrison's email address is gr****@****ond.com

What is Graeme Harrison's direct phone number?

Graeme Harrison's direct phone number is +614235*****

What schools did Graeme Harrison attend?

Graeme Harrison attended University Of South Australia, University Of South Australia, University Of South Australia.

What are some of Graeme Harrison's interests?

Graeme Harrison has interest in Economic Empowerment, Environment, Science And Technology, Human Rights, Health.

What skills is Graeme Harrison known for?

Graeme Harrison has skills like Change Management, Service Delivery, Itil, Cloud Computing Iaas, Project Delivery, Data Center, Infrastructure, Team Management, Project Management, Disaster Recovery, Project Portfolio Management, Airline Experience.

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