Graeme Hook Email & Phone Number

Melbourne Airport, Victoria, Australia

• Safe and timely transportation of customers to and from various airports.• Initial contact with customers entering the business, and clearly communicating the process going forward.• Receiving and answering enquiries from both, customers and potential customers, in regards to the services being offered.• Remote support for carpark’s located around Victoria and Sydney, ensuring fast response to customer’s issues.

Sunbury, Victoria, Australia

• Initial contact for IT support pertaining to over 1400 teachers and students within the organisation.• Upgraded and maintained the school’s mobile devices to enable staff and students access no matter their location.

West Melbourne, Victoria

Responsibilities :• Provided onsite support to over 800 users Victoria–wide while working autonomously.• Relocated Donor Centre while maintaining strict government guidelines/protocol, ensuring correct application of policy and procedure.• Engaged in projects to upgrade and maintain systems, as well as personnel hardware and software.• Responded to Customer issues in person and verbally with a minimum turnaround time.• Ensured all critical IT equipment… Show more Responsibilities :• Provided onsite support to over 800 users Victoria–wide while working autonomously.• Relocated Donor Centre while maintaining strict government guidelines/protocol, ensuring correct application of policy and procedure.• Engaged in projects to upgrade and maintain systems, as well as personnel hardware and software.• Responded to Customer issues in person and verbally with a minimum turnaround time.• Ensured all critical IT equipment functioned optimally for safe processing of blood and blood products.Achievements• Part of transition team to relocate major processing centres Australia-wide with minimal disruption to service, whilst under strict governmental controls.• Provided support for major project upgrades of critical software Australia-wide with a tight deadline• Supported highly sensitive and unique equipment, specific to blood processing and testing laboratories.• Maintained high level of OH&S focus and ensured that no incidents occurred, thus increasing efficiency in the team. Show less

Melbourne Cbd, Victoria

Responsibilities:• Deployed databases worldwide ensuring they met organisational standards.• Promptly responded to customer problems, maintaining a high level of communication• Maintained and monitored incoming and outgoing company email to ensure integrity of electronic communication.Achievements• Established and provided leadership for a committee to resolve communication issues between support teams that lead to increased efficiencies in response… Show more Responsibilities:• Deployed databases worldwide ensuring they met organisational standards.• Promptly responded to customer problems, maintaining a high level of communication• Maintained and monitored incoming and outgoing company email to ensure integrity of electronic communication.Achievements• Established and provided leadership for a committee to resolve communication issues between support teams that lead to increased efficiencies in response levels of customer support.• Increased system efficiency by initiating and implementing a new procedure that eliminated 150hrs per year of down time. Show less

A valued member of the Customer Services team. Provided first level computer support for over 10,000 user's worldwide. Experienced in most Microsft Office applications as well as Lotus notes. Worked shift work in this position.