Part of the Global Operations Team supporting all luxury properties in the Luxury Group Managed portfolio for Marriott International.

Manage two Boutique stores with luxury men's, women's and children's apparel and accessories as well as maintain a selection of Fine Jewelry from top designers. Drive additional revenue by integrating innovative new concepts into the Resort operations structure with some concepts showing a 40% YOY increase. Developed and implemented a new set of guidelines and protocols for training. Meet with designers and vendors to procure orders for a curated, luxury product selection.Reduced inventory shrinkage to less than 2%.Tailored coaching and mentoring to the individual growth needs of each team member.

Created a new Guest Experience Department at a new Five Diamond Luxury Resort Opening to work with all top Suite guests and VIP guests.Established a successful Butler program used in Royal and Presidential Suites.Implemented an inter-departmental communication system to streamline the flow of information prior to and during guest stays.Worked with Preferred Partner Travel Agencies to curate unique stays that led to high guest satisfaction scores and recognition for superior service levels.Supported the Assistant Director of Rooms in overseeing the Guest Services Department, Concierge, Front Desk, Housekeeping and the Reservations and Communication Department and provided additional support to the respective Department Heads and teams.