Graeme Matheson

Graeme Matheson Email and Phone Number

Planning and Performance Lead @ John Lewis Partnership
Glasgow, GB
Graeme Matheson's Location
Greater Glasgow Area, United Kingdom
Graeme Matheson's Contact Details

Graeme Matheson work email

Graeme Matheson personal email

n/a
About Graeme Matheson

Experienced Operations Lead with a demonstrated history of success in retail, telecoms and financial services. Skilled in Service Delivery, Business Transformation, Contact Centres, Strategic Sourcing, and Performance Management. Strong operations professional graduated from Morrison's Academy.

Graeme Matheson's Current Company Details
John Lewis Partnership

John Lewis Partnership

View
Planning and Performance Lead
Glasgow, GB
Employees:
35034
Graeme Matheson Work Experience Details
  • John Lewis Partnership
    Planning And Performance Lead
    John Lewis Partnership
    Glasgow, Gb
  • John Lewis Partnership
    Planning & Performance Lead
    John Lewis Partnership Apr 2021 - Present
    London, England, United Kingdom
    Overall responsibilty for in house Contact Centre resourcing, planning & MI in addition to accountability for the outsourced John Lewis & Waitrose Customer Contact estate.
  • John Lewis Partnership
    Lead - Outsource Customer Contact
    John Lewis Partnership Oct 2015 - Apr 2021
    Glasgow, United Kingdom
  • Gsa- Global Sourcing Association
    Council Member
    Gsa- Global Sourcing Association Nov 2020 - Present
  • O2 (Telefónica Uk)
    Senior Sourcing Manager / Partner Performance Manager
    O2 (Telefónica Uk) Jan 2011 - Sep 2015
    O2 / Telefonica
  • Telefonica O2 Uk
    Sourcing Account Manager
    Telefonica O2 Uk 2006 - Dec 2010
  • Tsc
    Campaign Manager
    Tsc Aug 2000 - Apr 2006
  • Prudential Assurance
    First Line Manager & General Insurance Claims Manager (Scotland)
    Prudential Assurance 1993 - 1998

Graeme Matheson Skills

Outsourcing Call Centers Telecommunications Sourcing Change Management Stakeholder Management Team Management Customer Experience Contact Centers Service Delivery Business Transformation Project Planning Performance Management Call Center

Graeme Matheson Education Details

  • Morrison'S Academy
    Morrison'S Academy

Frequently Asked Questions about Graeme Matheson

What company does Graeme Matheson work for?

Graeme Matheson works for John Lewis Partnership

What is Graeme Matheson's role at the current company?

Graeme Matheson's current role is Planning and Performance Lead.

What is Graeme Matheson's email address?

Graeme Matheson's email address is graeme.matheson@o2.com

What schools did Graeme Matheson attend?

Graeme Matheson attended Morrison's Academy.

What skills is Graeme Matheson known for?

Graeme Matheson has skills like Outsourcing, Call Centers, Telecommunications, Sourcing, Change Management, Stakeholder Management, Team Management, Customer Experience, Contact Centers, Service Delivery, Business Transformation, Project Planning.

Who are Graeme Matheson's colleagues?

Graeme Matheson's colleagues are Matthew Morris, Amelie Petrou, Vida Kye, Libby Hilling, Louise Kirk, Koneru Vijay, Mike Appleton.

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