Graeme Mccarthy Email & Phone Number

** Built Sales and Customer Retention teams utilising today’s technologies that generated over $.5 Billion of revenue. ** Delivered up to $300 Million extra revenue by understanding and sharing the ‘Voice of the Customer’.** Recruited, Trained and Coached up to 250 fantastic colleagues.** Built two (2) businesses from start-up and co-created Optus SMB Sales Channel of 27 national business centres. I love building things like, my house and others, business workflows and revenues utilising today’s technologies and software. Creating business strategies and structures across, Sales, Marketing, Delivery and Customer support that excel and delivers happy and returning customers.I believe that you haven’t ‘won the customer over' until they purchase from you the second time.My Dad is an amazing craftsman that taught me to, “Measure twice and cut once”, “Do it once – do it well”, “Nail straight and don’t hit ya thumb” oh and “Aim straight and don’t dribble”.By adopting these learnings I have built two businesses from a zero start that generated over $.5 Billion of billed revenue. My consulting services produced over $300 Million of nett revenue to a single client’s bottom line. Dad's teachings (My learnings) are a metaphor to transition business and customer pain points into success and growth.“Measure twice and cut once” – Knowledge (if you need more, get it and learn fast)“Do it once – do it well” – Strategy (create a syntax of events to deliver the result, first time)“Nail straight and don’t hit ya thumb” - Deliver solutions that transition pain points to performance.“Aim straight and don’t dribble” – Consider all parties and team members in the transaction to deliver a WIN for all and returning happy customers.With integrity, pro-activity and a ‘roll ya sleeves up’ and ‘hands on’ approach I’ve personally recruited, trained and coached over 250 colleagues. Teaching Sales, Account management and Administration teams to be Customer centric and employ the above values to achieve sales success, revenue growth, smooth operations and elevated customer and employee satisfaction.** Starting from the boot of my car and with a bagful of ambition, I achieved the following: **

Listed skills include Leadership, Customer Experience, Solution Selling, Product Marketing, and 46 others.