Command of the Regional Support Unit for Eastern England as part of CMR HQ. Manage a team of regular specialists providing N1, N4 (Logistics) and N9 (Legal) support to:- 1* Naval Regional Commander- RNR Units: HMS President, HMS King Alfred and HMS Wildfire- RMR London- MR Cyber Unit- URNUs- AFCOs

Specialist Fleet Time - Op KIPION, HMS LANCASTERLogistics Officer Training - Maritime Command Training Squadron, Defence College of Logistics, Policing & AdministrationCommon Fleet Time - HMS QUEEN ELIZABETH

Initial Officer Training - Britannia Royal Naval CollegeInitial Sea Time - HMS DUNCAN

● Manage the operations of a COVID-19 testing site with full leadership of all logistical operations● Responsible and accountable for promoting a health & safety focussed culture; ensuring risk assessments are completed and the operation is continually compliant with all clinical protocol, practices & procedures● Accountable for the recruitment, management and training of employees, maximise productivity through ongoing performance monitoring and review, promoted a culture of staff motivation and retention● Champion succession planning by empowering the team to develop and have opportunities ● Execute HR policies including sickness/absence monitoring and reduction; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity● Develop customer strategies that targeted customer segments to drive acquisition and retention● First point of contact for all escalated customer complaints and queries, follow up to ensure resolution● Promote a culture of high-performance to deliver a best-in class proposition for customer service

MV Queen ElizabethRMS Queen Mary 2

-Line manager for a team of 8 remote workers, duty manager on a rotational basis, as well as leading an operational team of up to 22, demonstrating strong managerial skills.-Operationally responsible to the Captain on the aircraft and accountable for the compliance of safety procedures, delivery of service and management of up to 22 cabin crew. -Learning & Development delivery by way of facilitating and teaching initial and recurrent training for both Safety & Emergency Procedures as well as Customer Service. Additionally, I provided coaching on the fleet leadership development programme. This demonstrates my qualifications as an experienced trainer, coach and facilitator. -Proactively explore opportunities to enhance/increase BA business through engagement with service partners and internal departments. Proactively seek opportunities to work cross-departmentally and with other areas of the business which reflects my ability to work with stakeholders for the benefit of a common goal.-Motivate and inspire a new team on every duty leading to exceptional customer service. This demonstrates my adaptability and flexibility as well as my ability to work with many different types of people from different backgrounds and walks of life.-Compiled and delivered daily briefings, highlighting key focus areas to improve customer service and to set objectives for the day. This demonstrates my communication skills as well as strong leadership by setting clear expectations, discussing relevant challenges and advocating the use of initiative to deliver world class customer service.-Provide motivational and developmental feedback for my team by completing assessments showcasing my skills in coaching and developing a team. -Conduct end of year review meetings to distinguish suitable salary spot rate changes and set objectives for my team demonstrating once again my managerial and coaching skills.

- Line manager responsible for leading and inspiring a remote team of 13 Cabin Service Directors, 45 Pursers and 112 Cabin Crew with responsibilities for their performance and attendance.- Required to monitor standards and complete regular in-flight assessments in order to manage issues of poor performance and ensure the highest standards of safety and customer service are met, and where not met, managed accordingly.- Part of departmental project taskforce in preparation for the introduction of new A380 flagship aircraft-Implement various HR policies relating to Absence Management and Discipline, maintaining relevant records. -Conduct formal and informal meetings regarding Absnece Management/Discipline/Conduct including return to work conversations, employment review meetings, probation review meetings and disciplinary hearings-Required to lead and role model best practise to inspire and motivate colleagues to drive outstanding individual performance and excellent customer service-Responsible for achieving departmental targets in relation to continuous improvement and KPIs- I use the relevant employment guide policies as may be specified by the Company in connection with the day-today management of crew welfare and performance. I liaise on a daily basis with Unite the Union and am aware of Trade Union rules and regulations.- I am aware of CAA and EASSA requirements related to Cabin Crew training and provide feedback to the Training Department, and assist and update training material as required.- I assist in internal and external recruitment campaigns and provide coaching and careers advice guidance to CabinCrew.- Required to fly operationally and in a supernumerary capacity, as required, to complete an inflight assessment and to support senior cabin crew members within my team.