A passionate and flexible IT professional with extensive experience in the delivery of wide range of software and hardware solutions. A specialist in Legal Case Management process design, mapping and specification. I use engagement and stakeholder management in conjunction with extensive project management skills to ensure delivery and adoption of robust change to support the strategic agenda.I will go the extra mile to ensure the best possible outcomes for the business and to deliver the benefits of system improvements.I have 20 + years experience working in Change Management in both Financial Services and Legal Services, delivering diverse products and their configuration.Now specialising in Claimant and Defendant Legal processes and systems, I have extensive knowledge of Personal Injury claims as well as Credit Hire, with a wider knowledge around all operational processes for a full service law firm. Working extensively with the specification of VisualFiles and MatterSphere I have delivered a number of system improvements as well as all new processes and transformational change. - New Claimant FNOL PI system for Zest Legal (part of Horwich Farrelly) - New Claimant FNOL and Credit Hire Provisioning System for Edam Group - New Impecuniosity system for Garvins Solicitors (part of Edam Group) - Introduction of Change Control system and chair of Change Control Board and Steering at Edam Group