Graeme W. Email & Phone Number

Mulgrave, Victoria

Employed under IAG as a motor claims management consultant for CGU and RACV, my role included case managing a broad portfolio of repairable motor claims, liaising with internal and external stakeholders. Supporting the claims process by performing coverage evaluations, investigatory tasks and by gathering and documenting relevant information within the Claims Centre system as required and coordination of ad hoc services and ensuring legislative requirements are adhered to.

South Melbourne

My responsibilities included servicing internal solutions and external member calls as well as extra duties such as quality assurance, support and coaching, collecting up to date statistics data for agent performance, key performance indicators for daily and monthly reporting and complaints escalation management for my team. This has given me experience managing both people and projects, with the goal of motivating and training employees to excel in their work performance and efficiency to… Show more My responsibilities included servicing internal solutions and external member calls as well as extra duties such as quality assurance, support and coaching, collecting up to date statistics data for agent performance, key performance indicators for daily and monthly reporting and complaints escalation management for my team. This has given me experience managing both people and projects, with the goal of motivating and training employees to excel in their work performance and efficiency to minimise errors and complaints. As an email support consultant, responsibilities include servicing and resolving internal and external stakeholder correspondence manually or digitally in an email format using mainly Microsoft Outlook. Show less

Pyrmont

Croupier for 3 years, Blackjack, Baccarat, Roulette, minor gamesRSA, RCG, face to face customer service.