Graeme Chater Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

• A wholly-owned subsidiary of Maximus Inc., operates several business lines in the UK, including the CHDA with 3,800+ employees, including over 1,400 doctors, nurses, occupational therapists and other Healthcare.
• Devised and implemented a recruitment strategy to increase team size and deliver further capacity. Enabled process to be expedited and maintain exceptional customer satisfaction levels (97-98%)
• Turned around negative departmental culture; empowering team members by utilising coaching and mentoring techniques as well as creating robust succession plans. Significantly increased engagement (ahead of company.
• Key member of team inputting into National Performance management group and external stakeholders to highlight concerns and barriers to achieving targets and deliver accurate forecasting. Resulted in exceeding annual.
• Led pandemic delivery plan ensuring development of new virtual assessment delivery channels. Networked with key stakeholders (DWP/Maximus), local and national senior management to embed processes. Delivered volumes and.

Newcastle Upon Tyne, England, United Kingdom

• A wealth management and technology firm servicing 20% of UK’s financial services professionals. With a T/O of £440m and 140+ employees. Business Development ManagerLed business critical support function to increase and.
• Executed Partner Referral strategy to increase recruitment of new wealth managers through existing trusted network. Designed marketing collateral to engage audience as well as delivering webinars to 300+ partners plus.
• Devised and delivered engagement presentation for potential new recruits to outline cultural and ethical values of organisation; embedded contractual knowledge of company and competitor information. Secured high levels.

Newcastle Upon Tyne, England, United Kingdom

• A not-for-profit organisation offering EU compliant procurement solutions to public sector organisations. T/O £210m and 26+employees. Client Support Officer/Manager (North of England) A multi-functional Account.
• Led turnaround strategy for underperforming alliance partnership including personal site visits to re-establish trust; led team development through knowledge and skills coaching. Secured clear parameters of trust.
• Project Managed pipeline efficiency plan to ensure quality data collection and reduce 30% lost new lead attrition rates. Scoped system capability in conjunction with CRM system as well as liaising with IT specialists..
• Devised and implemented marketing plan to turnaround declining North of England region, segmented data to prioritise contacts and re-vitalise stakeholder engagement including carrying out face to face meetings and.
• Initiated market growth plan to raise organisation profile and presence in North of England; sourced specialist award ceremonies, events and exhibitions and analysed potential Return on Investment (ROI). Developed.

Newcastle Upon Tyne, England, United Kingdom

• A commercial insurance brokerage based in Newcastle upon Tyne with a £5m T/O & multifunctional team of 4. Account Executive/Operations Director (self-employed role) A multi-functional new business development and.
• Devised and implemented strategy to increase client base and account manage existing business; led business development plan. Increased order book to 280+ customers and generated in excess of £80k per annum.
• Initiated data management efficiency improvement programme to capture data and manage controls in line with all regulations including devising new FSA complaint data capture forms for 7 key insurers. Resulted in.