Currently rolling out the Covalent Appraisal module to LMH, and HMS, as well as all things Covalent (PI's, Actions and Risks, Browser usage)

•Producing and communicating monthly reports on the Association’s internal and external key performance indicators•Reporting quarterly to the Association’s Scrutiny Committee, performance, action plans and risk elements contained in the Business Plan•Monitoring and co-ordinating the Association’s Internal Controls and Risk Management arrangements•Benchmarking key performance and financial data each quarter against Housemark benchmarking groups, and production of analysis to inform improvement activity•Development of robust improvement strategies, including IT and Value for Money, and input into the annual business planning process, involving data and risk auditing, and creation and distribution of corporate action plans•Assisted with the creation of the Performance Management Framework, involving detailing the methodology of when and how performance would be reported•Maintained the Associations Value for Money Guidance Manual, disseminating to all staff.•Project managed regular Value for Money Review projects, involving effective liaison with operational and systems managers•Monitoring the outcomes of the Value for Money Reviews to ensure anticipated gains were achieved, recommending corrective action where performance deviates•Contributed to the preparation of annual risk reviews, performance management strategy and annual budgets•Developed the design and implementation of employee, customer and stakeholder feedback, and analysed the results to inform improvement activity•Led on the annual Housemark CORE data collection exercise, involving liaising with Chief Executive and Directors, auditing initial data load for accuracy, and analysing and producing comparison reports for the organisation at the completion•Managed Venture’s complaints process, ensuring the necessary responses were provided within policy timescales•Deliver to customers performance presentations across the business•Attend and contributed to performance and improvement review groups

• Conducted day to day management and continuous improvement of rent collection processes• Developed and maintained effective relationships with internal teams, and other stakeholders and partners• Administered payments made by Direct Debit, involving identification of missed payments, and amending payments in good time to ensure the smooth running of the scheme• Produced a weekly rent arrears report and carried out appropriate actions in line with the Associations Arrears Policy• Arranged and served Notices for Seeking Possession on the grounds of rent arrears and gas servicing• Represented Venture Housing in the County Court for rent arrears and gas servicing cases• Liaised with the County Court Bailiff prior to, and during, the course of an eviction

• Carried out day to day management of a defined patch of properties, ensuring compliance with tenancy conditions• Management of vacant properties, including inspection, advertising and letting• Monitored and managed contractors undertaking cleaning, gardening and window cleaning to communal areas