Graeme Howard Email and Phone Number
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With over 20 years of experience in the digital and technology domain, I am a board-level CIO/CTO and a non-executive director at esynergy, a leading provider of data and cloud solutions. I also serve as an advisory board member at the Global CIO Institute, where I collaborate with peers and experts to shape the future agenda and research for the CIO community.My core competencies include delivering disruptive and transformational digital and data programs, driving agile software development practices, enabling digital innovation through customer-led designs, and integrating technology into supporting business functions. As the chief information and technology officer at Covéa Insurance, I led the digital strategy across internal and client-facing products, platforms, and integrations, and successfully initiated and developed an in-house policy admin platform to support an innovative motor insurance proposition. I thrive in fast-paced environments, where I can leverage my problem-solving and strategic capabilities, and execute projects through matrix regional and global teams, as well as virtual organisations.As an inspirational leader, I translate my deep technology knowledge and expertise into a practical vision that drives strategic business outcomes and enhances customer experiences in B2B, B2C, and B2B2C environments. I also foster a positive culture, promote diversity, manage change, and prioritise the human aspect of transformation, ensuring that technical solutions are developed in a sustainable manner and successfully adopted within the organisation. My passion lies in empowering businesses to harness the power of digital and data to create value and impact for their customers and stakeholders.
Benefact Group
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Group Chief Information OfficerBenefact Group Jan 2024 - PresentBrockworth, Gloucester, GbLeading all the Technology and Data functions across the Benefact Group from maintaining existing systems and platforms to driving the transformation and development of a new insurance ecosystem.
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Non-Executive Director (Ned)Esynergy Jun 2023 - PresentLondon, United Kingdom, GbSupporting esynergy to build upon the success of its current delivery expertise in Data and Cloud Operations and push the value proposition to different industry verticals to achieve significant revenue and client base growth. -
Cio Institute Advisory Board MemberGlobal Cio Institute Nov 2021 - Dec 2024Newport, GbWorking as part of the Advisory board to collaborated, identified and defined key challenges, helping shape future agendas and research; with the broader interests of the CIO community at the forefront. -
Chief Information & Technology Officer (Ctio)Covéa Insurance Feb 2019 - Apr 2023Halifax, GbI led the digital transformation strategy across internal & client facing digital products, integrations and platforms with operational responsibility for the entire digital & technology estate including executive responsibility for business wide data & platforms.One of the key accomplishments was the successful initiation and rapid development of an in-house Policy Admin Platform to support an innovative motor insurance proposition. The platform, built on a microservices architecture, was executed across various geographical locations and time zones, live in less that 2 years from inception. This scalable platform transformed the customer journey, significantly reducing the new quote question set and with the potential capability to accommodate multiple concurrent affinity partner propositions and insurance products. I orchestrated a comprehensive organisational redesign that led to the rebranding of the team as Covea Digital, a strategic move that facilitated the successful execution of the transformation strategy and resulted in increased employee engagement scores. I also established a modern agile methodology, standard technology blueprint including implementing a modern agile approach to product discovery / validation with iterative solution design and delivery. I instilled suitable technology, security and product governance processes and owned the product strategy, roadmap and portfolio management. As 3 major M&A activities had just been completed, I led a series of companywide technology projects to create a standardised structure and operating model. This included consolidating multiple General Ledger platforms, cloud system migrations, self-service data capabilities, overseeing compliance and regulatory projects and implementing modern HR processes and systems. This enabled the alignment of diverse businesses onto a unified domain, modernizing support systems and tools, leading to substantial operational efficiency gains and on-going cost savings. -
Group Chief Information Officer (Cio)Santa Fe Relocation Jan 2018 - Feb 2019London, GbPromoted from CTO position to CIO and now represent Technology and Digital on the executive board and reporting directly to the CEO.Complete phase 1 of the Digital Transformation that created a single global operating platform to enable a complete company wide view of operational data and deliver a rich source of data analytics and insightsDesigned & delivered a bi-directional API to allow customers to initiate new jobs directly into Salesforce from their own applications. Enabled a secure, GDPR compliant solution that significantly reduced manual administration on both sides.Renegotiated majority of large-scale license and support contracts (AV, O365, Support, Mimecast, Salesforce) which resulted in large scale savings and additional levels of service. -
Group Chief Technology Officer (Cto)Santa Fe Relocation Feb 2017 - Jan 2018London, GbBrought on board to turnaround a failing Salesforce deployment and lead an end to end digital transformation from multiple legacy backend systems across 47 countries to a new global Salesforce platform (Sales, Service and CPQ initially). In tandem driving a complete infrastructure upgrade to a hybrid MPLS and SD WAN architecture through an IaaS partner to support the new Cloud first strategy and driving to a unified comms solution.Rebuilt and redesigned the new 'Technology' organisation structure through key hires and staff rotation to support day to day operations for Santa Fe's global systems, applications and IT infrastructure platforms for 3000 staff across 96 offices.Set up a Salesforce Support and Development Centre of Excellence in Manila though a Shared Service Centre model. Now providing global level 1, 2 and 3 support for thes Salesforce platform as well as providing full development (configuration and code)capabilities to create and enhance new features. Participated in a number of M&A discovery, selection and due diligence opportunities leading all technical & integration activities. Also led integration activities post-merger to move geographically dispersed teams to a single platform & operating model.
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Director Of Global Service Design & EnablementMotorola Solutions Oct 2015 - Jan 2017Chicago, Il, UsRepresented Technology on the Support & Managed Services Executive board ($2.1B/Yr Line of Business). Given remit to transform the global service operations by designing, developing and deploying a single standard toolkit & infrastructure platform across all the various service delivery centres.Obtained business approval and funding to go on and developed a global service delivery blueprint (applications, hardware, configuration & process) for all Motorola Managed & Support Services including change management, to migrated from legacy systems to the standard platform. -
Director Of Global Managed Services ArchitectureMotorola Solutions Sep 2014 - Oct 2015Chicago, Il, UsRepresented Technology on the Managed Services Executive board ($0.5B/Yr Line of Business) to define how MSI operated its numerous mission-critical networks across the globe taking account of people, processes and technology. Designed and developed a Managed Services Consumer Digital Portal that showed live status, coverage, tickets and service readiness of a State or Nationwide Public Safety Network in real-time (the portal went live in under 5 months) enabling $200M of additional service contracts.Implementing into the design a high degree of service automation leveraging today’s advanced machine to machine technologies and shifting the focus to proactive and predictive management rather than reactive monitoring.
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Senior Business Transformation Manager, Global Solutions & ServicesMotorola Solutions Jun 2013 - Sep 2014Chicago, Il, UsDriving business optimisation & change programs across the services and solutions business units from initial idea inception through to business case creation to programme approval then execution and deployment.Secured business case approval & funding for a Field Workforce Management solution which was successfully deployed across the global operations estate and realised savings and increase in operational efficiencyRan a global network optimisation & security services business delivering over 100 individual service contracts across 25 countries, and increased revenue from $300K/year to $18M/year at 70% margin in 3 years.
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Senior Business Manager, Global Support ServicesMotorola Solutions Mar 2012 - Jun 2013Chicago, Il, UsRan programme to conducted P&L analysis across the Support Line of Business ($1.2B) to identify potential business or process optimizations opportunities. Led a program to optimize the remote service delivery capabilities of ASTRO networks in North America and designed a new process flow to reduce support costs by 67%. Also responsible for driving the global optimization & security services business across all core product line (ASTRO, TETRA & IDEN).
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Global Network Services ManagerMotorola Solutions Sep 2010 - Mar 2012Chicago, Il, UsCombined the EMEA Tetra Services team with a NA iDEN services team to create a global network operations team. Created operating synergies and combined revenue growth in new markets and verticals while continued to drive further efficiencies within existing markets and customers. Grew revenue steam to over $12M a year at 70% margin.
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Value Added Service Program ManagerMotorola Oct 2008 - Sep 2010Chicago, Illinois, UsTook over the management of the service development and delivery team whist also retaining responsibility as a services architect. Fully P&L analysis of delivery functions was completed and services portfolio was completely restructured. Grew services revenue for $850k at 20% margin to $2.5M at 62% in 2 years. -
Senior Solutions ArchitectMotorola May 2007 - Oct 2008Chicago, Illinois, UsWorking within the Value Added Services team as lead solution architect to create new products and services with the main focus to define and productise an Intelligent Optimisation Service for use on Tetra Networks.
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System Performance Consultant (Tetra Networks)Motorola Sep 2004 - Dec 2005Chicago, Illinois, UsProviding both internal and external customers with performance and capacity consultancy on their Tetra Systems to improve systems performance and drive additional business value: - customers included Airwave, C2000, Hong Kong Police.
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On-Site Engineering Manager (Athens Olympics)Motorola May 2004 - Sep 2004Chicago, Illinois, UsWorking on-site in Greece to co-ordinate a cross functional multinational team of system experts to ensure full functionality and stability of multi vendor Tetra system to support the Athens Olympic Games.
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Senior Systems EngineerMotorola Oct 2002 - May 2004Chicago, Illinois, UsLead Project Engineer for the first ever nationwide deployment of a Tetra Radio system, for the UK Police Forces. Liaising with the customer at all levels, to advise & develop strategies to successfully implement the features & functionality of a nationwide system with minimum disruption to the end-users during the system migration
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Systems Verification EngineerMotorola Apr 2000 - Oct 2002Chicago, Illinois, UsFull life cycle acceptance testing of new Tetra System for numerous UK police forces projects and agreeing final sign off with customer. Design & documentation of procedures to streamline upgrade activities & cause minimum disruption & down time on the network.
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Software EngineerBae Systems Feb 1999 - Apr 2000London, GbDesign & implementation of data management in a communication system using Visual C++ in conjunction with a SCADA package.
Graeme Howard Skills
Graeme Howard Education Details
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University Of PlymouthElectrical & Communications Engineering Specialising In Computer Systems & Networks
Frequently Asked Questions about Graeme Howard
What company does Graeme Howard work for?
Graeme Howard works for Benefact Group
What is Graeme Howard's role at the current company?
Graeme Howard's current role is Award winning CIO | CTO | NED | COO | Executive Director | Digital Transformation Leader | Agile Software Development | Data Leader |.
What is Graeme Howard's email address?
Graeme Howard's email address is gr****@****elo.com
What is Graeme Howard's direct phone number?
Graeme Howard's direct phone number is +4420347*****
What schools did Graeme Howard attend?
Graeme Howard attended University Of Plymouth.
What are some of Graeme Howard's interests?
Graeme Howard has interest in Fast Road Cars And Motorsport, Scuba Diving.
What skills is Graeme Howard known for?
Graeme Howard has skills like Itil, Service Management, Pre Sales, It Service Management, Service Delivery, Project Management, Solution Architecture, Business Strategy, Business Development, Software Development, Software Project Management, Program Management.
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