Graeme Jarvie Email & Phone Number

Greater Chicago Area

Providing consulting, strategy, and advisory services to clients’ senior management. Primary areas of focus include overall company positioning, product marketing & messaging, proposal response, pricing methodologies, and other strategies related to the client’s products and services. Primary focus on start up and early stage technology businesses.

Greater Chicago Area

Investing and trading on my personal account. In addition to managing my personal portfolio, as an accredited investor, I am interested in identifying early stage companies that I can mentor and ultimately make an investment in.

Schaumburg, Il

Member of the Motorola Solutions Office of the Chief Information Officer with overall Information Technology accountability for Supply Chain, Finance, Human Resources, Mergers, Acquisitions & Divestitures, and Strategy business functions. Overall accountability for daily operational stability, and direct responsibility for IT Strategy development and realization for these business functions. Took leadership Information Technology roles in many of Motorola’s major Acquisitions and Divestitures.

Schaumburg Il

IT lead for Motorola Solutions’ newly formed Global Services Business. Building upon Motorola Solutions’ product portfolio, this organization offers complementary Professional, Integration, Support, and Managed Service offerings. Single point of accountability for all Information Technology Services for the Business unit.

Leadership of solution delivery Center of Excellence providing cross enterprise capabilities including Enterprise Application Integration, Business to Business Integration, Business Intelligence, Business Process Management, & Business Activity Monitoring.

Led five Centers of Excellence (Enterprise Application Integration, Business to Business Integration, Business Process Management, Business Activity Monitoring, and Service Oriented Architecture), enabling Motorola to realize the business agility and cost competitiveness of a virtual, digitized enterprise by providing seamless & rapid integration, process orchestration, and process assurance, both within Motorola and across its business partners.

‘Digitized’ Motorola’s Mobile Device Business Global Service & Repair, and Companion Products (accessories) Operations. Led a global team to create innovative process & technology solutions to ‘reconnect’ Motorola to outsourced Service & Repair operations to drive cost down, increase Customer satisfaction, and introduce a closed loop product reliability improvement model across the globe. As Motorola’s Companion Products business grew exponentially, the team also drove optimization of their processes and support applications covering product lifecycle management, business operations, & aftermarket services. Remit also owned Portfolio Management Office for Customer Solutions & Support organization.

Technical lead on the deliver of Motorola UK’s Business to Consumer web store, though also drove much of the business process reengineering around the order to cash processes supporting the store. ‘Biz Rate’ results for the site were extremely positive and the store became a major go to market channel for the UK entity. As the internet ‘gold rush’ began to loose momentum, a strategic decision was made to deemphasize commerce and focus on delivering product information, support, and rich multi-media content to the consumer. Led a small, hand picked team to deliver a multi-lingual, multi-currency site. The solution in place ahead of the critical holiday season, was significantly under budget, and subsequently became Motorola’s global Consumer Web platform.

Drove IT & Operational consolidation of Motorola’s disparate Consumer Call Centers across Europe, Middle East, and Africa to a single pan-regional outsource vendor driving significant cost savings, Consumer satisfaction improvement, and consistency of service level agreements. Skills based routing, Computer Telephony Integration, Interactive Voice Response, Geo-location technologies, and reengineered business processes were introduced to maximize efficiency of the operation without impacting Consumer satisfaction.

Led the introduction of Windows based desktop & laptop computers to replace the legacy client / server based office applications offering significant productivity improvements through Microsoft based applications and solutions for mobile users. Pioneered use of many new technologies such as secure remote access over cellular, early adoption of web based technologies, and were at the cutting edge of the introduction of many of Microsoft’s technologies to reduce overall cost of ownership of PC based networks.

Member of a small team tasked with introducing a new finance application across Scottish Enterprise and its thirteen local enterprise subsidiaries. As a non-government organization, the team faced unique challenges in customizing a standard financial package to support simultaneous reporting in both accrued (required by the thirteen pseudo private sector subsidiaries) & cash basis (required by the Scottish Government). Following successful completion of the project, led a second project team to create a unique graphical financial reporting solution, the basis of which later was commercialized by a third party.

Designed, developed, and marketed a number of small business applications – Health Club Reservation & Accounting system, Charitable Organization Contact Management System, etc.

Following an internship with the company, retained to migrate European Operation from mainframe to midrange / PC based solutions. Delivered tens of thousands of dollars directly to the bottom line through decommissioning of legacy hardware / applications. Delivered a number of financial & operational applications delivering operational business improvements many of which were deployed globally when the company became part of the Crown Worldwide corporation.