A energetic, dynamic, focused and highly motivated IT and operational transformational leader. Extensive experience in large scale acquisition integration, business transformation and operational efficiency programme delivery. Ability to work in a wide range of business verticals, understanding multi channel opportunities focusing on face to face and digital distribution. With an ability to understand both internal and external customer experience priorities. A deep passion for developing people and creating a motivating and rewarding working environment. Professionally qualified ITIL v3 Service ManagerSpecialities : Business transformation programmesSolution architectureITIL v3 Service management framework delivery Change managementCRM, Point of Sale and Sales tool implementationIaaScloud infrastructure deliveriesContract negotiationAcquisition DDDigital strategy development, including customer experience and multi channel proposition execution