Graeme Macleod Email & Phone Number

London, England, GB

Manchester, England, United Kingdom

Hatfield, England, United Kingdom

Invited to join a start-up subsidiary business within DHL Supply Chain which is focused on connecting shippers and hauliers through a Digital Freight Network, helping to reduce empty running vehicles and provide cost effective haulage in both the UK and across Europe.

Scottish Borders, Scotland, United Kingdom

Providing expertise to a range of clients, including major airports, ground handlers, investors and outsource organisations seeking work in the aviation sector.

Gatwick Airport

Asked by the Management Board to conduct a strategic review of ground handling capability, recommended and successfully implemented a change to the business model, leading to a 15% annual improvement for on-time performance whilst disrupting the marketplace for ground handling. Delivered the change on time within a budget of £46m. This new model has now.

Gatwick

Executive Leader responsible for the consolidation of easyJet operations in the largest base comprising of 65 aircraft and 3,500 ground and flight crew in London Gatwick into a single terminal whilst redesigning the passenger and crew experience that can then be transplanted to other airports.

Luton

Appointed by the Chief Executive Officer to undertake a strategic review of all aspects of customer service and engagement with the National Enforcement Bodies across Europe, made and implemented a number of recommendations that resulted in an overall increase in satisfaction from 36% to 89%.

Responsible for all aspects of Ground Operations for the airline, including financial control with a budget of £890m, safety, standards and regulatory engagement. Supported by a team comprising of 15 direct reports, 350 easyJet employees and over 12,000 outsource colleagues.

Luton, United Kingdom

Luton, United Kingdom

Hayes, UK

Hayes, UK

Hayes Middlesex