Graeme Williams Email & Phone Number

Las Vegas, Nevada Area

Senior Sales Engineer supported both inside and outside sales from demo through PoC to close• SME for Windows/.NET installation, automation, configuration and debugging• Wrote the definitive guide to business transactions as well as numerous other technical notes• Provided fire-fighting and other support for colleagues and major accounts• Provided email support to free trial users and answered questions on the community forum• Delivered the technical part of on-boarding for account managers and outbound marketing

A contract postion doing technical writing, code samples and content management for Axeda's new developer web site, developer.axeda.com.

Sales engineer responsible for two product lines from Germany• Create and present customized product demos to prospects• Built prototype reports for presentations• Prepare configuration and scheduling for price quotes• Responsible for the specification and pricing of services• Help reps respond to RFIs and RFPs• Develop training materials for the US market• Install, train, and support all customers for one product line• Support post-sales with development of custom reports and SQL

Responsible for presenting solutions to software developers, supporting product evaluations for potential customers, and technical account management of existing customers• Developed portable (Windows, Linux, Solaris) demos in Visual Studio / C++.• Re-wrote technical description in plain English to reduce confusion for new customers.• Ensured successful resolution of support issues for major customers

Senior Product Manager (2000-2001)Responsible for product and release management of the Globalwise web caching service.· Balanced development resources and business requirements· Wrote specification for releases of the DNS-based load-balancing solution.· Analyzed technical requirements and developed a storage and database architecture.Principal Sales Engineer (1999-2000)Responsible for pre-sales support of caching and streaming services for worldwide sales.· Acted as internal and external technical resource for Internet protocols such as HTTP and DNS.· Developed relationship with performance analysis partners· Prototyped Perl tools and evaluated products for crawling and qualifying prospect web sites.· Developed SQL query designs against the corporate distributed Oracle database.

Product Marketing, Intelligent Networking DivisionResponsible for product management for the prepaid cellular system.· Developed sales strategies, materials and training for worldwide sales.· Negotiated phasing and wrote detailed specifications, balancing customer requirements and development constraints, for deploying distributed prepaid service in the Thai cellular network.

Developed and presented product information and collateral to direct and reseller channels.Entered the Chinese market, at a 50% price premium over the competition.Prepared RFP responses and communicated customer requirements to R&D.Acted as the technical resource for the sales force providing expertise in system performance and configuration, load measurement and prediction, and application and database capacity.Took the technical lead in competitive analysis, including gathering information from trade shows, writing and presenting “knock-offs” to sales and marketing staff, folding competitive differentiators into our brochures and presentation materials, and a conference presentation.Supported product rollouts for the voice mail system, an application development system and an RDBMS and COM-based distributed software architecture.Provided regular in-house seminars on current industry, product and technical issues.

Constellation was founded to use object-oriented technology in distributed database applications.I Implemented a system and network independent protocol layer on the Prime, Windows, MIPS and HP platforms, and applications combining protocol, database, and image-scanning libraries.

Implemented tools for the simulation, performance analysis, design and optimization of ARPANET (Internet) networks, including design of a worldwide network for the DoD.Wrote formal specifications of ANSI and ISO standards.

Ph. D., Computer Science

Summer internship at Xerox PARC working on Ethernet

B.A. (Hons), Computer Science And Math