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Drew Gragg Email & Phone Number
Technical Support Specialist
at
Shopify
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist
Location
Montreal, Quebec, Canada
Company size
Who is Drew Gragg? Overview
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Quick answer
Drew Gragg is listed as Technical Support Specialist at Shopify, a with 24475 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Drew Gragg.
Drew Gragg previously worked as Network Support Analyst at Telus Communications and Helpdesk Specialist at Telus Communications. Drew Gragg holds Electroacoustics And Music Technology, Music from Concordia University.
Company email context
Email format at Shopify
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Shopify
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Profile bio
About Drew Gragg
Github : https://github.com/dlhgCodewars: https://www.codewars.com/users/drewgragg
Current workplace
Drew Gragg's current company
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Shopify
4 roles
Drew Gragg work experience
A career timeline built from the work history available for this profile.
Network Support Analyst
- developed diagnostic, knowledge management, and ticketing tools- developed scripts to automate manual work using JavaScript, Google Apps script, and MS Power Automate- acted as sole moderator for the fiber services portion of internal knowledge base used by all customer facing employees- created and improved business processes and documentation- acted as subject matter expert to help BAs, POs, and PMs with product launches and updates- trained support staff to identify and resolve defects and outages affecting service provisioning and order flow- created training curriculum for Tier II IPTV support and facilitated training sessions- provided occasional support to Tier II agents working on VIP accounts- received maximum possible score on performance review for 2020 through 2023
Mar 2018 - Jul 2023
Helpdesk Specialist
- provided customer care and technical support to TELUS customers- received national awards: Customer First Champion and Innovation Excellence Award- founding member of the Innovation Team, a group of frontline employees tasked with identifying and actioning process improvement opportunities
Jul 2015 - Mar 2018
Technician (Iits)
- provided IT and A/V support to students, faculty, and staff- planned and set up events with internal and external clients
Dec 2011 - Jul 2015
Team & coworkers
Colleagues at Shopify
Other employees you can reach at shopify.com. View company contacts for 24475 employees →
AT
Adam Thomson
Colleague at ShopifyWellington, New Zealand
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RS
Rana Subhan
Colleague at ShopifyGulgasht Colony, Punjab, Pakistan
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DP
Dipesh Parmar
Colleague at ShopifyGreater Ottawa Metropolitan Area, Canada
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AC
Alex Chan
Colleague at ShopifyOttawa, Ontario, Canada
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GM
Gieda Mae Lejarso
Colleague at ShopifyMetro Cebu, Philippines
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RM
Riley Macintosh
Colleague at ShopifyToronto, Ontario, Canada
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TA
Timilehin Adeniji
Colleague at ShopifyOshogbo, Osun State, Nigeria
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AG
Ashik Gazi
Colleague at ShopifyRajarhat, West Bengal, India
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UM
Umar Mujeeb⭐Web Developer
Colleague at ShopifyMultan, Punjab, Pakistan
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VL
Vladislav Luchinkin
Colleague at ShopifyAlmaty, Kazakhstan
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Adam Thomson
Colleague at ShopifyWellington, New Zealand
View →
RS
Rana Subhan
Colleague at ShopifyGulgasht Colony, Punjab, Pakistan
View →
DP
Dipesh Parmar
Colleague at ShopifyGreater Ottawa Metropolitan Area, Canada
View →
AC
Alex Chan
Colleague at ShopifyOttawa, Ontario, Canada
View →
GM
Gieda Mae Lejarso
Colleague at ShopifyMetro Cebu, Philippines
View →
RM
Riley Macintosh
Colleague at ShopifyToronto, Ontario, Canada
View →
TA
Timilehin Adeniji
Colleague at ShopifyOshogbo, Osun State, Nigeria
View →
AG
Ashik Gazi
Colleague at ShopifyRajarhat, West Bengal, India
View →
UM
Umar Mujeeb⭐Web Developer
Colleague at ShopifyMultan, Punjab, Pakistan
View →
VL
Vladislav Luchinkin
Colleague at ShopifyAlmaty, Kazakhstan
View →
1 education record
Drew Gragg education
FAQ
Frequently asked questions about Drew Gragg
Quick answers generated from the profile data available on this page.
What company does Drew Gragg work for?
Drew Gragg works for Shopify.
What is Drew Gragg's role at Shopify?
Drew Gragg is listed as Technical Support Specialist at Shopify.
Where is Drew Gragg based?
Drew Gragg is based in Montreal, Quebec, Canada while working with Shopify.
What companies has Drew Gragg worked for?
Drew Gragg has worked for Shopify, Telus Communications, and Concordia University.
Who are Drew Gragg's colleagues at Shopify?
Drew Gragg's colleagues at Shopify include Adam Thomson, Rana Subhan, Dipesh Parmar, Alex Chan, and Gieda Mae Lejarso.
How can I contact Drew Gragg?
You can use AeroLeads to view verified contact signals for Drew Gragg at Shopify, including work email, phone, and LinkedIn data when available.
What schools did Drew Gragg attend?
Drew Gragg holds Electroacoustics And Music Technology, Music from Concordia University.
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