I am currently working as a Supply Chain Coordinator within the waste management industry, forging close working bonds with regional and national suppliers and managing the supplier / customer relationship to ensure we are delivering operational excellence to our customers. Liaising with service delivery subcontractors at operational level.Ensuring service order requests are completed in adherence with agreed SLAs and KPIs.Measuring, managing and improving response times to order fulfilment, supplier and client issues.Monitoring and remedying service delivery variations.Information sharing with suppliers and other departments within the business on service delivery and issue resolution.Health-check data collection for SLA and KPI reporting.Coordinating transfer of works between suppliers.Continuously reviewing internal processes and practices and making recommendations to improve the efficiency of the supply chain function.Identifying and escalating potential risks to the performance of the supply chain.Manipulating data and preparing reports.

Helping customers design and realise their dream sofa.Creating a bespoke product with bespoke and excellent customer service.Gaining the customer’s trust to deliver a perfect, sustainable end product.Achieving daily, weekly and monthly order and monetary targets.Being up to speed with financial compliance rules.Monitoring orders from being placed to being delivered, liaising closely with workshops and logistics teams.Being on top of the details and specifics to ensure that nothing is missed and expensive mistakes aren’t made. Building great relationships with customers and workshops.Twice standing in as Acting Manager during interim periods between managers. During these periods we achieved on average 30% more of our store targets.