As a Business Support Manager I build and maintain strong relationships with Franchise Owners and provide them with the best practice operating and business systems, sales, marketing, and customer engagement programmes, and new products and services. I coach, train and mentor them and new employees, in business management fundamentals and the wider printing industry, of which I have over 30 years of experience.I am also passionate about helping people in crisis and developing emerging leaders. I have been an Accredited Telephone Crisis Supporter at Lifeline WA for over five years, providing immediate and short-term support to help seekers who are facing overwhelming challenges in their lives including thoughts of suicide and self harm. Mentoring the next generation of Crisis Supporters is a rewarding role that I also undertake for Lifeline.I believe in hard work, genuine care, good business acumen, and ethical behaviours as the core foundations of how I conduct myself in business and life.